At a Glance
- Tasks: Lead your team to deliver the best customer experience on the high street.
- Company: Join Nationwide, a trusted name with over 600 branches across the UK.
- Benefits: Enjoy private medical insurance, a competitive pension, and performance bonuses.
- Other info: Flexible working hours and opportunities for career progression await you.
- Why this job: Make a real impact in a busy retail environment while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for excellent customer service.
The predicted salary is between 35000 - 40000 £ per year.
You’ll be responsible for ensuring the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. This is a permanent, full‑time position (35 hours per week, Monday to Saturday). You will be within a 45‑minute commute of the branch you’re applying to work in. Nationwide is committed to keeping our high street branches open, with over 600 sites nationwide. Your training will be based virtually, in branch. The first three weeks are critical, so no holiday is taken during that period.
What you’ll be doing
- Working on the branch floor alongside your team, you’ll ensure they are fully trained and performing at their best.
- You’ll have the confidence to manage a high level of customer expectations and an in‑depth knowledge of all our products and services.
- You’ll also be responsible for creating and implementing your branch’s business plan.
- Our branches are always busy, so you’ll need to be organised and able to work quickly while still giving the best service.
- You’ll also need to be able to use our computer systems and processes – we’ll train you to do that.
About you
- As a minimum requirement you’ll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top‑notch customer service and creating positive outcomes.
- You will have experience of managing people and working in a busy retail environment.
- Leading by example, with a commercial understanding and knowledge of financial regulations and processes.
- You will be able to monitor and explore branch activity to spot opportunities and make your customers better off.
- By being resilient, versatile and flexible you will be able to prioritise effectively and deal with ever‑changing requests.
- It would be nice if you also had previous experience as a branch manager in a retail environment.
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance‑related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Branch Manager - Perth employer: Description This
As a Customer Banking Advisor at our Cleckheaton branch, you will be part of a dynamic team that prioritises exceptional customer service and innovative banking solutions. We offer competitive benefits, including annual bonuses and comprehensive training programmes, fostering an environment where employees can thrive and grow in their careers. Join us to experience a supportive work culture that values adaptability and personal development.
