At a Glance
- Tasks: Lead a team to drive performance and deliver excellent customer outcomes through coaching.
- Company: Nationwide, a supportive company based in Newcastle upon Tyne.
- Benefits: Hybrid working, collaborative culture, and opportunities for personal development.
- Other info: Join a dynamic team with a focus on engagement and growth.
- Why this job: Make a real impact in a rewarding environment while enhancing team capabilities.
- Qualifications: Experience in performance management and strong coaching skills.
The predicted salary is between 40000 - 50000 £ per year.
Nationwide, based in Newcastle upon Tyne, is seeking a Performance Lead Manager to drive performance across the contact centre.
This role involves leading a team of Performance Leads and ensuring consistently excellent customer outcomes through effective coaching and operational support.
The position allows for hybrid working and emphasizes collaboration across office sites to enhance team engagement and capability development.
Join us to make a real impact in a supportive and rewarding environment.
#J-18808-Ljbffr
We think you need these skills to ace Performance Lead Manager - Hybrid & Real-Time Coaching
Leadership Skills
Coaching Skills
Performance Management
Customer Service Excellence
Team Collaboration
Operational Support
Capability Development
