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- Tasks: Support the HR Case Management team and enhance employee relations.
- Company: Join Nationwide, a mutual bank focused on fairer finances.
- Benefits: Enjoy hybrid working, competitive salary, and extensive employee benefits.
- Why this job: Make a meaningful impact while developing your career in a supportive environment.
- Qualifications: Strong attention to detail, excellent communication, and collaboration skills required.
- Other info: Be part of a purpose-driven team that values customer-first behaviours.
The predicted salary is between 28800 - 43200 £ per year.
At Nationwide, having a clear focus on our performance and people is critical to successfully delivering our strategic drivers and creating the best service for our customers. Our HR Case Management team have always played a pivotal role in providing specialist employee relations advice and end-to-end support to managers.
As a People Services Advisor, you’ll be providing operational and administrative support to the wider Case Management team, in turn creating great service for our leaders and employees, with the customer at the heart of everything we do. This is a 12-month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
What you’ll be doing:
You’ll be part of a well-valued and supportive team and may be involved in everything from administering and supporting the end-to-end Case Management processes, including the logistics of arranging all Fair Treatment at Work formal hearings and meetings across the business, liaising with multiple stakeholders, producing and compiling quality packs to support all parties in these important and sensitive hearings.
Our People Services Advisors also ensure sickness absence benefits for our employees are managed accurately and in a timely manner to a payroll deadline each month, and the triage of workplace adjustment queries, liaising with specialist providers of workplace adjustments assessments and ordering of specialist equipment if required.
About you:
As a minimum you’ll need:
- To operate with a strong attention to detail and accuracy at pace
- Experience of working to tight deadlines and short turn-around times
- Excellent communication skills both written and verbal
- To act with integrity to manage confidential and sensitive cases
- Strong collaboration skills, being able to build strong working relationships with stakeholders and 3rd party suppliers
- Experience of working in an operational environment with multiple activities/priorities
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
People Services Advisor employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Services Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Nationwide on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and HR case management. Think about how you can showcase your attention to detail and collaboration skills, as these are key for the People Services Advisor role.
✨Tip Number 3
Don’t forget to highlight your understanding of Nationwide’s values during the interview. Show how you resonate with their customer-first behaviours and how you’ve demonstrated these in your past roles.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Nationwide team. Good luck!
We think you need these skills to ace People Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the People Services Advisor role. Highlight relevant experience and skills that align with the job description, especially around customer service and operational support.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to mention any experiences where you’ve effectively communicated with stakeholders or managed sensitive information.
Emphasise Attention to Detail: This role requires a strong attention to detail, so be sure to showcase examples from your past work where you’ve demonstrated accuracy and thoroughness, especially under tight deadlines.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Description This
✨Know Your Stuff
Before the interview, make sure you understand the role of a People Services Advisor and how it fits into the wider Case Management team. Familiarise yourself with Nationwide's customer-first behaviours and think of examples from your past experiences that demonstrate these values.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively communicated in previous roles, especially in sensitive situations, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle sensitive cases. Think about past experiences where you had to manage multiple priorities or tight deadlines, and be ready to explain your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This shows your genuine interest in the role and the company. You might ask about the team dynamics within the Case Management team or how Nationwide measures success in this position.
