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- Tasks: Support customers across various channels, delivering exceptional service in-person and over the phone.
- Company: Leading building society in Penzance, Cornwall with a focus on customer satisfaction.
- Benefits: Full-time hours, valuable experience, and a chance to build meaningful relationships.
- Why this job: Join a dedicated team and make a real difference in customers' lives.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 28800 - 42000 £ per year.
A leading building society in Penzance, Cornwall is seeking a Customer Representative for a 12-month fixed-term contract, working full-time (35 hours per week). The role involves supporting customers across multiple service channels, providing exceptional customer service both in-person and over the phone. Ideal candidates should demonstrate strong communication skills and a commitment to customer satisfaction. Join a team focused on delivering valuable services and building meaningful customer relationships.
Multiskilled Banking Customer Advocate in Penzance employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multiskilled Banking Customer Advocate in Penzance
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the building society on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we handle tough situations and keep that customer satisfaction high!
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and approachable when we walk into that interview.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Multiskilled Banking Customer Advocate in Penzance
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, whether it's face-to-face or over the phone.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications to reflect the role. Mention specific skills that match the job description and show us why you’re the perfect fit.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Description This
✨Know the Company Inside Out
Before your interview, take some time to research the building society. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Representative, strong communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Your Multiskilling Ability
Since the role involves supporting customers across multiple service channels, be ready to discuss how you've handled various tasks simultaneously in previous jobs. Highlight your adaptability and willingness to learn new systems or processes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team.
