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- Tasks: Support customers with banking services in person, online, and over the phone.
- Company: Join Nationwide, a leading building society committed to customer care.
- Benefits: Full-time role with competitive pay, training, and career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing valuable skills.
- Qualifications: No specific experience needed; just a passion for helping others.
- Other info: Dynamic team environment with a focus on personal development.
The predicted salary is between 30000 - 42000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Penzance, Cornwall.
This branch is a multiskilled location and closed to the public every Monday and Thursday. On these closure days you will be primarily supporting customers by taking calls on our savings line; however, banking support will also be required. Providing the same level of exceptional service to our customers with their everyday banking & savings enquiries but over the phone.
This role is a 12 month Fixed Term Contract working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata.
You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So if the location you’re considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in-branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What to do next: If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments! Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at Nationwide.
In your candidate hub you’ll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it’s like to work here at Nationwide. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
What you’ll be doing: What is important is to know every branch is different, and we are all in this together working to have the best version of our branches!
What can a Customer Representative do! This is the great part about this role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. A large part of the role will be dealing with customer queries through our various channels including online and via the phone. Working in this branch 1/2 days of your role will include taking customer calls only.
We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
On your multiskilled days you will be:
- Building meaningful relationships with customers via their preferred channel of choice
- Navigating the world of banking and savings, providing expert guidance and support to customers over the phone
- Solving customer queries and turning challenges into opportunities to deliver Customer Satisfaction in every call
- Thrive in a fast-paced environment where your decisions can make a real difference in people’s lives
- Experience the exhilaration of working in a sector that’s constantly evolving, with new technologies and trends to conquer, allowing you to stay ahead of the curve by mastering the latest product and process regulations
- Embracing the challenge of meeting our goals, with the satisfaction of knowing you’re helping to shape the future of Multiskilled Banking
About you: We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.
Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
We are the front line in protecting our customers, building our society. Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Customer Representative - Penzance employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Penzance
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and how they serve their customers. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Use our online resources to prepare for the assessments. Familiarise yourself with situational judgement tests and numerical assessments. The more comfortable you are with these, the better you'll perform when it counts!
✨Tip Number 3
Be yourself! When you're in the interview or assessment, let your personality shine through. They want to see who you are as a person, so don’t be afraid to share your experiences and how they align with their customer-first behaviours.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you note. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role and the company!
We think you need these skills to ace Customer Representative - Penzance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Representative role. Highlight any experience you have in customer service and how you've made a difference for customers in the past. We want to see how you can bring that same energy to our team!
Showcase Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Whether it’s handling customer queries or using digital tools, give us examples that demonstrate your abilities. We love seeing real-life applications of your skills!
Be Yourself: We’re not just looking for qualifications; we want to know who you are! Share your personality in your application. Let us see your passion for helping customers and how you embody our customer-first behaviours. Authenticity goes a long way!
Apply Early: Don’t wait until the last minute to apply! We might close the advert early if we get a lot of applications, so get your application in as soon as you can. Head over to our website and hit that ‘Apply Now’ button—we can’t wait to hear from you!
How to prepare for a job interview at Description This
✨Know Your Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Think of examples from your past experiences where you've demonstrated empathy, honesty, and a drive for improvement. This will show that you align with their values and are ready to put customers at the heart of your work.
✨Practice Your Communication Skills
As a Customer Representative, you'll be interacting with customers across various channels. Practice clear and concise communication, both verbally and in writing. Consider role-playing common customer scenarios with a friend to build your confidence in handling queries effectively.
✨Research the Role and Company
Dive deep into what it means to be a Customer Representative at Nationwide. Understand their services, the importance of digital banking, and how they support their customers. This knowledge will help you answer questions more thoughtfully and demonstrate your genuine interest in the role.
✨Prepare for Situational Judgement Tests
Since you'll be taking online assessments, brush up on situational judgement tests. These often assess how you'd handle specific customer interactions. Practising these types of questions can help you think critically about customer service scenarios and improve your chances of success.
