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- Tasks: Lead a team to enhance customer experiences and drive performance improvements.
- Company: Dynamic financial institution focused on operational excellence.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Other info: Join a collaborative environment with a focus on continuous growth and development.
- Why this job: Make a real impact by improving customer service and coaching teams to success.
- Qualifications: Experience in coaching, performance improvement, and strong leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
As an Operations Manager – Operational Excellence, you’ll play a pivotal role in consistently delivering brilliant customer experiences across Business Banking. You’ll lead a team of Operational Excellence Coaches, embed "The Standard," and drive continuous performance improvement.
What you’ll be doing:
- Lead and coach a team of Operational Excellence Coaches, setting clear direction and supporting them to raise performance across Business Banking.
- Work closely with senior leaders and team managers to embed effective leadership rhythm and routines that drive clarity, accountability, and pace.
- Observe how teams operate, coach leaders and Relationship Managers, and use insights from performance, quality and customer experience to turn observation into meaningful improvement actions.
- Ensure "The Standard" is consistently understood, coached and applied so customers experience the same high level of service every time.
About you:
- Professional certification or qualification in coaching, training and/or learning and development.
- Proven experience leading a team focused on performance improvement, coaching or operational excellence.
- Demonstrable experience coaching leaders or managers to improve performance and capability.
- Strong understanding of how leadership rhythm and routines drive performance and customer outcomes.
- Experience working in a customer‑focused operational environment.
- Ability to use performance data, insight, or trend analysis to identify improvement opportunities and measure impact.
- Strong stakeholder management and influencing skills across teams and senior stakeholders.
Operations Manager - Operational Excellence employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Operational Excellence
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager gig.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to operational excellence. We suggest role-playing with a friend or using online resources to get comfortable with articulating your coaching and leadership experiences.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've driven performance improvement in previous roles. We want to see those numbers and results!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Manager - Operational Excellence
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in coaching and performance improvement, as well as any relevant qualifications. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Skills: In your application, emphasise your experience leading teams and driving operational excellence. Share specific examples of how you've coached others to improve performance and how you've used data to make impactful decisions. This is your chance to shine!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Description This
✨Know Your Stuff
Make sure you understand the key responsibilities of an Operations Manager – Operational Excellence. Familiarise yourself with 'The Standard' and how it impacts customer experience. This will help you demonstrate your knowledge and show that you're ready to lead a team effectively.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached teams or individuals in the past. Be ready to discuss specific situations where your coaching led to performance improvements. This will highlight your ability to raise performance across Business Banking.
✨Data is Your Friend
Brush up on your skills in using performance data and trend analysis. Be prepared to talk about how you've used insights from data to identify improvement opportunities. This shows that you can turn observations into actionable strategies for continuous improvement.
✨Engage with Stakeholders
Think about your experiences managing stakeholders and influencing teams. Prepare to share how you've built relationships with senior leaders and team managers to drive clarity and accountability. This will demonstrate your strong stakeholder management skills, which are crucial for this role.