At a Glance
- Tasks: Lead fraud operations, driving service levels and reducing losses through investigations and governance.
- Company: Nationwide, a leading financial services provider with a strong customer focus.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to making a real difference in customer security.
- Why this job: Shape the future of fraud operations using AI and automation while mentoring a talented team.
- Qualifications: Experience in operations management and a passion for innovation in fraud prevention.
The predicted salary is between 56700 - 69300 £ per year.
Nationwide is seeking a Senior Operations Manager within Fraud Operations to lead a large, customer-focused function across inbound telephony, digital channels, chat and alert management.
You will drive service levels, quality and efficiency while reducing fraud losses through effective investigations and governance.
You will shape the transformation agenda, adopting automation, AI and data-driven approaches, while mentoring a high-performing team across multiple UK offices in a hybrid setup.
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Senior Fraud Operations Leader – Transformation & AI in Northampton employer: Description This
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Customer Representative in Paignton, you'll enjoy competitive benefits, including generous holiday allowances, ongoing training, and opportunities for community engagement through paid volunteering. Our commitment to fair banking and customer service ensures that you will make a meaningful impact in the lives of our customers while being part of a team that celebrates success and values your contributions.
