Nationwide is seeking an experienced Senior Case Handler to join the Group Executive Complaints Team. You will own and resolve complex complaints, identify root causes, and deliver written final responses to customers.
You will manage urgent, sensitive cases, including vulnerable customers, while collaborating across Nationwide and Virgin Money products. The role offers hybrid working with office presence in regional hubs.
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Senior Case Handler: Complex Complaints & Customer Care in Northampton employer: Description This
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Customer Representative in Paignton, you'll enjoy competitive benefits, including generous holiday allowances, ongoing training, and opportunities for community engagement through paid volunteering. Our commitment to fair banking and customer service ensures that you will make a meaningful impact in the lives of our customers while being part of a team that celebrates success and values your contributions.
