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- Tasks: Provide top-notch advice and manage processes in a dynamic team environment.
- Company: Join Nationwide, a mutual bank focused on fairer finances and community impact.
- Benefits: Enjoy flexible working, private medical insurance, and a competitive pension.
- Why this job: Make a meaningful impact while growing your career in a supportive culture.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Hybrid working model with opportunities for training and development.
The predicted salary is between 30000 - 42000 ÂŁ per year.
We are seeking a People Services Advisor to join the Post Offer Team within People Services on an 8-month secondment basis. As a People Services Advisor, you will provide high quality consistent advice whilst administering processes within the team maintaining defined framework service level agreements (SLA’s). We are happy to consider flexible working approaches to help you perform at your best. This is an 8-month secondment opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Northampton office. If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change; as such, applications for redeployment candidates will be prioritised in this recruitment process.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
You will be working closely with your colleagues in Recruitment and People Services to ensure a seamless candidate and hiring manager experience. The successful applicant will be managing their own workload whilst prioritising appropriately to achieve project deadlines and SLA’s. Liaising with third party suppliers and relevant stakeholders, building strong, lasting relationships while administering offers and contracts for both internal and external early careers candidates.
In this role, you will respond to general enquiry emails to support candidates and hiring managers within agreed SLA’s while operating within GDPR and in accordance to FCA/PRA regulatory requirements. You will also ensure accuracy of keying within PeopleCloud and maintain knowledge and understanding to provide guidance on UKVI right to work requirements and visas. You’ll be resolving day to day onboarding enquiries, issues and complaints; investigating where necessary to achieve a full resolution ensuring a high standard of customer service is applied by proactively working with the immediate and wider People & Culture teams. You’ll identify potential improvements to processes through the creation and updating of “How to Guides” and you will support training team members and cross skilling within the teams.
People Services Advisor in Northampton employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Services Advisor in Northampton
✨Tip Number 1
Network like a pro! Reach out to current employees at Nationwide on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 2
Prepare for the interview by researching common questions for People Services roles. Think about how your past experiences align with the job description and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Show your enthusiasm for the role and the company during the interview. Talk about why you’re passionate about fairer banking and how you can contribute to Nationwide’s mission of putting customers first.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email to your interviewer can leave a lasting impression and show that you’re genuinely interested in the position.
We think you need these skills to ace People Services Advisor in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the People Services Advisor role. Highlight relevant experience and skills that match the job description, especially around customer service and administration.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful.
Showcase Your Customer Focus: Since we’re all about being uncompromisingly customer-focused, make sure to include examples of how you've provided excellent customer service in your previous roles. This will resonate well with us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we respond to everyone, so you won’t be left in the dark.
How to prepare for a job interview at Description This
✨Know Your Stuff
Make sure you understand the role of a People Services Advisor inside out. Familiarise yourself with the key responsibilities, such as managing workloads and liaising with stakeholders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing high-quality advice and support, be ready to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you resolved issues or improved processes, as this will demonstrate your ability to thrive in a customer-focused environment.
✨Prepare for Hybrid Working Questions
With the emphasis on hybrid working, be prepared to discuss how you manage your time and productivity when working from home. Share any experiences you have with remote work and how you maintain communication and collaboration with your team, as this will show you're adaptable and ready for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or opportunities for training and development. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
