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- Tasks: Support customers and manage cases in a fast-paced environment.
- Company: Join Nationwide, a leading financial services provider with a supportive culture.
- Benefits: Hybrid working, competitive salary, and opportunities for personal development.
- Why this job: Make a real difference while developing your skills in a dynamic team.
- Qualifications: Detail-oriented with strong analytical and communication skills.
- Other info: 12-month secondment with excellent career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a motivated and detail‑driven Business Support Analyst to join our Supplier Operations team within Supplier Management – Collections & Recoveries (C&R). This is an exciting opportunity to play a key role in supporting customers through challenging times while working in a fast‑paced and varied environment.
You’ll work closely with our panel of suppliers, including Debt Collection Agencies and Field Agents, as well as manage cases involving Debt Management Companies such as StepChange and PayPlan. In this role, you’ll help drive team performance by maintaining SLAs, supporting telephony effectiveness, analysing data, and preparing MI.
You’ll also contribute to continuous improvement across the team, support coaching and development activities, act as an escalation point for complex queries, and get involved in a range of operational projects. This is a full‑time position that requires flexibility to attend face‑to‑face meetings and office‑based activities as needed by the business. This is a 12 month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at our Northampton office. If your application is successful, your hiring manager will provide further details on how this works.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Business Support Analyst in Northampton employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Analyst in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Nationwide or similar companies. A friendly chat can open doors and give you insider info that could help your application stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for Business Support Analysts. Think about how your skills align with the role, especially around data analysis and customer support. We want you to shine!
✨Tip Number 3
Show off your problem-solving skills during interviews. Use examples from past experiences where you’ve tackled challenges, especially in fast-paced environments. This will demonstrate your fit for the dynamic nature of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Nationwide.
We think you need these skills to ace Business Support Analyst in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Support Analyst role. Highlight relevant experience, especially in managing supplier relationships and data analysis, as these are key aspects of the job.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for our Supplier Operations team. Share specific examples of how you've supported customers or improved processes in previous roles.
Showcase Your Analytical Skills: Since this role involves analysing data and preparing MI, be sure to mention any tools or methods you’ve used in the past. We love seeing how you can drive performance through data!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at Description This
✨Know Your Role
Make sure you understand the key responsibilities of a Business Support Analyst. Familiarise yourself with terms like SLAs, MI, and the role of Debt Collection Agencies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and how it can drive team performance. Bring examples of how you've used data to solve problems or improve processes in previous roles. This will demonstrate your ability to contribute to continuous improvement.
✨Emphasise Teamwork and Communication
Since you'll be working closely with suppliers and colleagues, highlight your teamwork and communication skills. Share specific instances where you've successfully collaborated with others or resolved complex queries, as this is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, hybrid working arrangements, and ongoing projects. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
