At a Glance
- Tasks: Lead a team to drive performance and deliver excellent customer outcomes through coaching.
- Company: Nationwide, a supportive company based in Newcastle upon Tyne.
- Benefits: Hybrid working, collaborative culture, and opportunities for personal development.
- Other info: Join a dynamic team with a focus on capability development.
- Why this job: Make a real impact in a rewarding environment while enhancing team engagement.
- Qualifications: Experience in performance management and strong coaching skills.
The predicted salary is between 40000 - 50000 £ per year.
Nationwide, based in Newcastle upon Tyne, is seeking a Performance Lead Manager to drive performance across the contact centre. This role involves leading a team of Performance Leads and ensuring consistently excellent customer outcomes through effective coaching and operational support.
The position allows for hybrid working and emphasizes collaboration across office sites to enhance team engagement and capability development. Join us to make a real impact in a supportive and rewarding environment.
Performance Lead Manager - Hybrid & Real-Time Coaching in Newcastle upon Tyne employer: Description This
As a Performance Lead Manager at our Newcastle upon Tyne location, you will thrive in a dynamic and supportive work culture that prioritises employee growth and collaboration. With the flexibility of hybrid working, you will have the opportunity to lead a dedicated team while making a meaningful impact on customer outcomes through effective coaching. Join us to be part of an organisation that values your contributions and fosters a rewarding environment for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Lead Manager - Hybrid & Real-Time Coaching in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Description This. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Description This before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Performance Lead Manager - Hybrid & Real-Time Coaching in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Description This:Your cover letter is your chance to shine! Tell us why you want to work at Description This specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Description This!
How to prepare for a job interview at Description This
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
