At a Glance
- Tasks: Support customers with banking needs in person, over the phone, and online.
- Company: Join a leading bank committed to meaningful customer service.
- Benefits: Enjoy 25 days holiday, health perks, and ongoing training.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real impact on customers' lives from day one.
- Qualifications: No banking experience needed; customer service passion is key.
The predicted salary is between 26500 - 26500 £ per year.
Making a meaningful difference for our customers, every day. As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team, supporting customers in person, over the phone and online; helping with everyday transactions, answering queries and guiding customers toward banking services and digital tools.
Where you’ll be working:
- Branch location: Nantwich, Cheshire
- Position: Permanent, full‑time, 35 hours per week, Monday to Saturday.
- Commute: must be within a 45‑minute journey of the branch.
- Start date will be confirmed after an offer.
- Salary: From 1 July 2026, the minimum salary for this role will be £26,500.
What you’ll be doing:
- Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking.
- Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind.
- Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
- Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
- Take responsibility for doing things the right way: following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide.
- Play a vital role in keeping face‑to‑face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.
About you:
- You don’t need experience in banking, but experience or a passion to work in a customer service environment will help you thrive.
- Show pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
- Bring patience, empathy and strong people skills to fully understand customers’ banking needs.
- Comfortable working in a fast‑paced environment where priorities can shift and no two interactions are the same.
- Stay calm under pressure, adapt quickly and approach change with a positive mindset.
- Confident using technology and are digitally savvy.
- Enjoy working as part of a high‑performing team and understand that great customer experiences are built through a strong team.
- Communicate clearly and naturally with people and can confidently guide customers face‑to‑face, on the phone and through digital services.
- Take ownership to get things done, acting with care and integrity to protect customers and their money.
Benefits:
- 25 days holiday per year (increases to 30 over time, up to 10 extra days purchased per year).
- Wellhub access for a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
- Ongoing training and development.
- Annual performance‑related bonus.
- Private medical insurance.
- Highly competitive pension.
- Life assurance.
- Additional benefits via salary sacrifice scheme.
Customer Representative - Nantwich employer: Description This
At our Nantwich branch, we pride ourselves on fostering a supportive and dynamic work environment where every Customer Representative plays a vital role in making a meaningful difference for our customers. With a strong emphasis on employee growth through ongoing training and development, alongside generous benefits such as 25 days of holiday and private medical insurance, we ensure our team feels valued and empowered. Join us to be part of a high-performing team that thrives on collaboration and delivering exceptional customer service in a welcoming community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Nantwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Description This. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Description This before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Representative - Nantwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Description This:Your cover letter is your chance to shine! Tell us why you want to work at Description This specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Description This!
How to prepare for a job interview at Description This
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
