At a Glance
- Tasks: Support students in their learning journey and enhance their academic success.
- Company: GBS, a leading higher education provider with a focus on student success.
- Benefits: 25 days annual leave, flexible benefits, and a rewarding work environment.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference in students' lives and help them achieve their goals.
- Qualifications: Experience in academic coaching and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing Lives through Education
The Role: Student Success Tutors (SSTs) provide direct support for assigned students/groups with student meetings, proactive holistic support, & coaching of students. You will also provide indirect support for assigned students/groups via email, phone and tracking of student academic performance with Faculty Manager as required. To collaborate within the faculty and across departments to triage student problems and direct them to specialist services, enabling GBS colleagues to ensure an excellent experience for all students is delivered throughout their learning journey. You will help students through their learning journey and on to enhanced life opportunities, benefiting themselves, their families, communities, and society more broadly.
What the role involves:
- Support students in and outside of the classroom to increase student outcomes (attendance, submission rates, MEQ completion rates and student satisfaction).
- Have excellent working knowledge of GBS policies and procedures and academic regulations/extenuating circumstances for the assigned partnership.
- Be proactive in identifying and supporting students who may be at risk.
- Support students with workload management and life organisational skills.
- Contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back.
- Guide and signpost students towards further support as necessary.
About you:
- Experience of working in FE/HE and in academic coaching.
- Experience of working in a widening participation environment or experience as a teaching assistant.
- Effective people, organisational and conflict management skills.
- Ability to be flexible to work days, evenings and weekends as required.
- Evidence of performance to the highest standards of professionalism within a student focused service approach.
- Excellent communication skills (verbal and written).
- Committed team player and able to work under pressure to tight timelines.
- Demonstrate a proactive outlook to work.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Please note: this role is not eligible for sponsorship!
Student Success Tutor - East London employer: Description This
As a Customer Banking Advisor at our Cleckheaton branch, you will be part of a dynamic team that prioritises exceptional customer service and innovative banking solutions. We offer competitive benefits, including annual bonuses and comprehensive training programmes, fostering an environment where employees can thrive and grow in their careers. Join us to experience a supportive work culture that values adaptability and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Student Success Tutor - East London
✨Tip Number 1
Network like a pro! Reach out to current or former Student Success Tutors at GBS on LinkedIn. Ask them about their experiences and any tips they might have for you. Personal connections can really give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and coaching. Think about specific examples from your past experiences that showcase your skills in helping students succeed. We want to see your passion for education!
✨Tip Number 3
Show off your knowledge of GBS policies and procedures during the interview. Familiarise yourself with their academic regulations and be ready to discuss how you would apply this knowledge to support students effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Student Success Tutor - East London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Success Tutor role. Highlight your experience in academic coaching and how it aligns with our mission of changing lives through education.
Showcase Your Skills:We want to see your effective communication skills shine through! Use clear, concise language and provide examples of how you've supported students in the past, especially in a widening participation environment.
Be Proactive:Demonstrate your proactive approach in your application. Mention specific instances where you identified and supported students at risk, as this is key to the role. We love seeing initiative!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Description This
✨Know the Company Inside Out
Before your interview, make sure you research GBS thoroughly. Understand their vision of 'Changing Lives through Education' and how they support students across various campuses. This knowledge will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your Coaching Skills
As a Student Success Tutor, you'll be providing direct support to students. Prepare examples from your past experiences where you've successfully coached or supported individuals. Highlight your ability to identify student needs and how you've proactively helped them overcome challenges.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle student issues. Think of scenarios where you had to triage problems or manage conflicts. Practise articulating your thought process and the steps you took to resolve these situations effectively.
✨Demonstrate Your Team Spirit
GBS values collaboration across departments. Be prepared to discuss how you've worked as part of a team in previous roles. Share specific instances where your teamwork led to improved student outcomes or enhanced service delivery, showcasing your commitment to a student-focused approach.
