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- Tasks: Investigate fraud cases and educate customers on scam prevention.
- Company: Leading UK financial institution focused on customer trust and safety.
- Benefits: Hybrid work setup, competitive salary, and team collaboration.
- Why this job: Make a real difference in protecting customers from fraud.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a dedicated team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial institution in the UK is seeking an Economic Crime Investigator to handle fraudulent account activities while providing exceptional customer service. You will engage with customers to determine fraud risks through effective questioning and provide education on avoiding scams.
The role includes training and collaborating with a dedicated team, offering a hybrid work setup across multiple locations like Sheffield and Swindon. This position is crucial in ensuring customer trust and safety in financial matters.
Economic Crime Investigator - Fraud Contact Team in London employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Economic Crime Investigator - Fraud Contact Team in London
✨Tip Number 1
Network like a pro! Reach out to people in the financial sector, especially those working in fraud prevention. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of economic crime and fraud detection. We recommend practising common interview questions and scenarios related to customer service and fraud investigation.
✨Tip Number 3
Showcase your skills! When you get the chance, highlight your experience with effective questioning and customer education during interviews. This is key for the Economic Crime Investigator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Economic Crime Investigator - Fraud Contact Team in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fraud investigation and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about tackling economic crime and how you can contribute to our team. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As an Economic Crime Investigator, effective questioning is key. In your application, demonstrate your ability to communicate clearly and empathetically. We’re looking for candidates who can connect with customers and make them feel safe.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Description This
✨Know Your Fraud Basics
Brush up on the latest trends in economic crime and fraud. Familiarise yourself with common scams and how they affect customers. This knowledge will help you demonstrate your expertise and show that you're proactive about staying informed.
✨Practice Effective Questioning
Since the role involves engaging with customers to assess fraud risks, practice your questioning techniques. Role-play scenarios with a friend or family member to refine your ability to ask open-ended questions that encourage detailed responses.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or educated customers, as this will be key in demonstrating your fit for the role.
✨Emphasise Team Collaboration
This position involves working closely with a dedicated team, so be ready to discuss your teamwork experiences. Share specific instances where you collaborated effectively, trained others, or contributed to a team goal, showcasing your ability to work well in a hybrid environment.
