Nationwide is seeking a strategic and operational leader to design and deliver customer communications, ensuring alignment with business priorities and outstanding customer outcomes. You will lead a high‑performing team, govern activity with robust controls, and advise senior stakeholders on effective communication strategies using data and personalisation technologies.
You will coordinate across functions, manage resources, and drive continuous improvement while maintaining risk management and
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Data-Driven Customer Communications Lead in London employer: Description This
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Customer Representative in Paignton, you'll enjoy competitive benefits, including generous holiday allowances, ongoing training, and opportunities for community engagement through paid volunteering. Our commitment to fair banking and customer service ensures that you will make a meaningful impact in the lives of our customers while being part of a team that celebrates success and values your contributions.
