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- Tasks: Support the Customer Strategy team in creating a positive, high-performing culture.
- Company: Join Nationwide, a mutual organisation focused on customer satisfaction and community impact.
- Benefits: Enjoy flexible working, competitive salary, private medical insurance, and career development opportunities.
- Why this job: Make a meaningful difference every day while collaborating with passionate colleagues.
- Qualifications: Confident, caring individuals with strong problem-solving and coordination skills.
- Other info: Hybrid working model with generous home working options and up to 2 days paid volunteering.
The predicted salary is between 36000 - 60000 £ per year.
This is an exciting opportunity to work within the Customer Strategy team within the Group Customer & Communications (GCC) Function. The Customer Strategy team develop insight, design customer strategy, deliver inclusive propositions and optimise customer and marketing performance to enable The Nationwide Group to achieve its strategic objectives.
This role is part of our Coordination & Engagement team – the team responsible for executive engagement, team culture, communications and the smooth delivery of our collective priorities. Working closely with the Director of Customer Strategy and partnering with colleagues across the Function, you will help create a positive team culture with a high-performing, motivated and happy team.
We are looking for someone who is confident, caring and motivated to make a meaningful difference every day; someone who enables high performance, supports our leaders, and ensures colleagues have what they need to do their best work. The role blends coordination, people support, problem-solving and delivery oversight.
We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 25 and 35 hours. This is a 12-month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our London office. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
The extras you’ll get:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Customer Strategy - Business Support Manager in London employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Strategy - Business Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Nationwide through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding the company culture and values. Dive into Nationwide's mission and think about how your skills align with their goals. Show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves coordination and delivery oversight, be ready to discuss how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Nationwide family. Good luck!
We think you need these skills to ace Customer Strategy - Business Support Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Strategy - Business Support Manager role. Highlight your relevant experience and skills that align with the job description, showing us why you're the perfect fit!
Showcase Your People Skills: Since this role is all about supporting colleagues and fostering a positive team culture, don’t forget to share examples of how you've successfully worked with others in the past. We want to see your caring and confident side!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Description This
✨Understand the Customer Strategy
Before your interview, dive deep into what customer strategy means for the company. Familiarise yourself with their current initiatives and how they optimise customer performance. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your People Skills
Since this role involves supporting leaders and fostering a positive team culture, be ready to share examples of how you've successfully collaborated with others in the past. Highlight your ability to motivate and engage teams, as this is key to the position.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Embrace Flexibility and Hybrid Working
Since the role offers flexible working options, be prepared to discuss how you manage your time effectively in a hybrid environment. Share any experiences you have with remote work and how you maintain productivity and communication with your team.
