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- Tasks: Support customers with transactions, calls, and digital sales in a friendly manner.
- Company: Join Nationwide, a leading mutual bank committed to customer service.
- Benefits: Enjoy private medical insurance, competitive pension, and performance bonuses.
- Why this job: Be part of a team that values customer care and community impact.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: Flexible hours, training provided, and opportunities for career growth.
The predicted salary is between 28800 - 42000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Wimborne, Dorset. This role is a 6 month Fixed Term Contract working full or part time, 28‑35 hours per week, (4 days per week 8.30‑16.30. Your non‑working day would need to be Mon/Tues/Wed).
If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45 minute commute of the branch you’re applying to work in, and here’s the good news. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So if the location you’re considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
The extras you’ll get:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members – those customers who.
Customer Representative - Wimborne in London employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Wimborne in London
✨Tip Number 1
Get to know the company! Research Nationwide's values and services so you can show off your knowledge during interviews. It’ll help us see how you fit into our team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped someone out, whether in person or over the phone. We want to hear about your experiences!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. It’s a great way to get insider tips and maybe even a referral to boost your application.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Don’t wait too long, as we might close the advert early if we get loads of applications.
We think you need these skills to ace Customer Representative - Wimborne in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Representative role. We want to see how you can provide first-class service, so don’t hold back on showcasing your customer service experience!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’re a great fit for us. Remember, less is often more!
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We love candidates who are excited about helping others and being part of a team, so don’t be shy about expressing your enthusiasm for the role!
Apply Early: Don’t wait until the last minute to submit your application! If we receive a high volume of applications, we might close the advert early. So, hop onto our website and get your application in as soon as you can!
How to prepare for a job interview at Description This
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Representative does at Nationwide. Familiarise yourself with their services and how they support customers across different channels. This will help you demonstrate your enthusiasm and knowledge during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about providing first-class service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training process, and what success looks like in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Dress the Part
Even though the role involves various channels of communication, first impressions matter. Dress smartly for your interview to convey professionalism and respect for the opportunity. It sets a positive tone right from the start!
