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- Tasks: Support customers with transactions and digital services across various channels.
- Company: Join Nationwide, a leading financial services provider with a strong community focus.
- Benefits: Enjoy private medical insurance, a competitive pension, and performance bonuses.
- Other info: Part-time role with flexible hours and opportunities for career progression.
- Why this job: Make a real difference by helping customers and developing your skills in a supportive environment.
- Qualifications: No specific qualifications required, just a passion for customer service.
The predicted salary is between 26500 - 26500 £ per year.
At Nationwide, a Customer Representative role is designed to support our customers with our great services across all channels – from transactions on the till and handling inbound calls, to supporting product applications through digital sales. Providing first class service in person, via phone and online – you will receive training to excel in all channels.
It is an important role within the branch, serving as the gateway to protecting and looking after our customers and working closely as a team.
This role is a permanent position working part-time, 24.5 hours per week on Wednesday, Thursday, Friday and Saturday. If this role is advertised as part time, the salary will be pro-rata. You will need to be within a 45-minute commute of the branch you are applying to work in. Outside of this window we encourage you to view other vacancies closer to you.
Your training will be based virtually in the branch. The first three weeks are critical – please note that no holiday will be taken during this period.
Should we receive a high volume of relevant applications, we may close the advert earlier than the advertised date. From 1 July 2026, the minimum salary for this role will be £26,500.
Benefits- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
As a Customer Representative, you will work on the counter completing transactions and educating customers about our digital services and easier ways to.
Customer Representative - Swindon Regent Street in London employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Swindon Regent Street in London
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing first-class service, think of scenarios where you can demonstrate your ability to handle different customer interactions. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Nationwide. Plus, it shows your enthusiasm for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there. Don’t miss out on the chance to land that Customer Representative position!
We think you need these skills to ace Customer Representative - Swindon Regent Street in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Representative role. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since this role involves interacting with customers across various channels, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in handling customer queries.
Be Honest About Your Availability: We need someone who can commit to the part-time hours specified. Be upfront about your availability in your application, especially since the role requires working on specific days. This helps us understand if you’re a good fit for the schedule.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Description This
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Representative does at Nationwide. Familiarise yourself with their services and how they support customers across different channels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
Since this role is all about providing first-class service, think of examples from your past experiences where you've excelled in customer service. Prepare to discuss how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a customer-facing role.
✨Dress the Part
Even though it’s a part-time position, first impressions matter! Dress smartly and professionally for your interview. It shows respect for the company and the role you're applying for. Plus, it’ll boost your confidence when you walk into the room.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career progression. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.