At a Glance
- Tasks: Support customers with transactions, calls, and digital services in a dynamic team environment.
- Company: Join Nationwide, the UK's largest building society committed to customer care.
- Benefits: Enjoy competitive salary, private medical insurance, pension, and performance bonuses.
- Other info: Full-time role with excellent training and career progression opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No specific experience needed, just a passion for helping others and using digital tools.
The predicted salary is between 26500 - 30600 € per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
We need a Customer Representative for our branch in Brixton, Greater London. This role is a permanent position working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So if the location you’re considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
More rewarding. From 1 July 2026, the minimum salary for this role will be £26,500.
The extras you’ll get:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
- London top up payment of £4,100 per annum, pro rata
Responsibilities:
What is important is to know every branch is different, and we are all in this together working to have the best version of our branches! What can’t a Customer Representative do! This is the great part about this role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone. We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
About you:
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications. We are the front line in protecting our customers, building our society.
Customer First Behaviours:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
Job Info:
Job Identification: 3286
Apply Before: 05/18/2026, 10:55 PM
Locations: 405 Brixton Road, Brixton, Greater London, SW9 7DJ, GB
Customer Representative - Brixton in London employer: Description This
Nationwide is an exceptional employer, offering a supportive work culture that prioritises customer service and employee development. With comprehensive training pathways, competitive benefits including private medical insurance and a generous pension scheme, and a commitment to community engagement through paid volunteering, employees in Brixton can thrive both personally and professionally while making a meaningful impact on customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Brixton in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts better and feel more confident when it’s your turn to shine in front of the interview panel.
✨Tip Number 3
Show your personality! Remember, they’re looking for someone who fits into their diverse culture. Be yourself during the interview and share personal stories that highlight your customer service skills and how you’ve made a difference in previous roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Representative - Brixton in London
Some tips for your application 🫡
Show Your Customer-Centric Attitude:When writing your application, make sure to highlight your passion for customer service. We want to see how you empathise with customers and how you can make a difference in their lives. Use examples that showcase your ability to understand and meet customer needs.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re a great fit for the Customer Representative role by sticking to relevant experiences and skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role at Nationwide. Mention the skills and experiences that align with the job description, especially those related to digital tools and customer interactions.
Apply Early!:We might close the advert earlier if we get a lot of applications, so don’t wait until the last minute. Get your application in as soon as you can through our website. This shows us you’re keen and ready to join our team!
How to prepare for a job interview at Description This
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Representative does at Nationwide. Familiarise yourself with their services and how they support customers across different channels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Whether it’s resolving a complaint or helping someone navigate a service, these stories will demonstrate your commitment to providing first-class service, which is crucial for this role.
✨Emphasise Teamwork
Since the role involves working closely as a team, be ready to discuss how you collaborate with others. Share instances where you’ve worked effectively in a team setting, highlighting your ability to adapt and support your colleagues to achieve common goals.
✨Be Ready for Digital Questions
As the role requires comfort with digital tools, brush up on your knowledge of online banking and digital services. Be prepared to discuss how you would educate customers about these services, showing that you can bridge the gap between technology and customer needs.
