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For Companies At a Glance
- Tasks: Support customers with transactions, calls, and digital applications while delivering first-class service.
- Company: Join Nationwide, a building society dedicated to making a positive impact on lives.
- Benefits: Enjoy private medical insurance, a competitive pension, bonuses, and wellness options.
- Other info: Full-time, 35 hours per week, with opportunities for training and career progression.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Empathy, adaptability, and comfort with digital tools are key for this role.
The predicted salary is between 30000 - 40000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online – but don’t worry you will be trained up on this.
Key Responsibilities
- Manage daily transactions on the till.
- Handle inbound calls from customers.
- Support product applications through digital sales.
- Deliver first‑class service in person, over the phone and online.
- Respond to customer queries across all channels.
- Provide occasional cover at our nearby branch in Dartford.
Contract Details
- 12‑month Fixed Term Contract, full time, 35 hours per week, Monday to Saturday.
- Salary is pro‑rated for part‑time work.
- You must be within a 45 minute commute of the branch you are applying to work in.
Qualifications & Personal Qualities
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Working for a building society you will have the opportunity to change someone’s life for the better. You need to be comfortable using digital tools and applications, and able to adapt your style to suit all our customers’ needs.
- Feel what customers feel – step into customers’ shoes, use their feedback to empathise and understand their needs.
- Say it straight – speak out openly, using clear language.
- Push for better – challenge the status quo and drive continuous improvement.
- Get it done – prioritise impact, be decisive and accountable for delivering customer outcomes.
Benefits
- Access to private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
- London top up payment of £2,093 per annum, pro rata.
Customer Representative - Bexleyheath in London employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Bexleyheath in London
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about supporting customers, think of scenarios where you can demonstrate empathy and problem-solving. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Nationwide and ready to deliver that first-class service they value.
We think you need these skills to ace Customer Representative - Bexleyheath in London
Some tips for your application 🫡
Be Yourself: We want to know the real you! Don’t just list your skills; share your personality and how you connect with customers. Show us how you can empathise and understand their needs.
Tailor Your Application: Make sure to customise your application for the Customer Representative role. Highlight your experience with digital tools and your ability to adapt your style to suit different customers. We love seeing how you fit into our culture!
Clear and Concise Language: Use straightforward language in your application. We appreciate clarity, so avoid jargon and keep it simple. This shows us you can communicate effectively, which is key for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Description This
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Representative at Nationwide entails. Familiarise yourself with their services and how they support customers across different channels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Empathy is Key
Since the job requires you to step into customers' shoes, think of examples from your past experiences where you've demonstrated empathy. Be ready to discuss how you handled customer queries and how you adapted your approach to meet their needs. This will highlight your ability to connect with customers.
✨Practice Clear Communication
As the role involves speaking openly and using clear language, practice articulating your thoughts. You might want to do mock interviews with friends or family. Focus on being concise and straightforward, as this will reflect your ability to communicate effectively with customers.
✨Show Your Drive for Improvement
Prepare to discuss instances where you've challenged the status quo or suggested improvements in previous roles. This aligns with the company's value of pushing for better. Highlighting your proactive attitude will demonstrate that you're not just looking to fill a position but are eager to contribute positively to the team.