Business Support Manager in London

We are looking for an exceptional Business Support Manager to join the Office of the Group Director of Mortgages. This is a high‐impact, fast‐paced role supporting strategic delivery, operational excellence, and smooth running of the Director\’s office.If you thrive in an energetic environment and want to help shape the future of Group Mortgages, we\’d love to hear from you.We are happy to consider flexible working approaches to help you perform at your best.The working hours (per week) for this role can be between 28 and 35 hours.This is a 12 month secondment opportunity.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you\’ll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be twice a month in London. If your application is successful, your hiring manager will provide further details on how this works.Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you\’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.Uncompromisingly Customer, whatever our roleThe extras you\’ll get Access to private medical insuranceA highly competitive pension to help you build a strong foundation for retirementAccess to an annual performance related bonusTraining and development to help you progress your careerA great selection of additional benefits through our salary sacrifice schemeLife assurance to provide peace of mind for you and your loved ones in the event of your deathWellhub – access to a range of free and paid options for health and wellnessUp to 2 days of paid volunteering a yearAre you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you\’ll find information on how we manage cross-entity hires.Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide.As a mutual, we\’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don\’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.If you\’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you\’re one of us.At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard‐setter, we work for the good of customers, communities, and broader society.We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.What to do next If this role is for you, please click the \’Apply Now\’ button. You\’ll need to attach your up‐to‐date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.The hiring manager for this role is Joe Symonds and the main recruitment contact is Jemma Ives.Banking – but fairer, more rewarding, and for the good of societyWhat you\’ll be doing In this role you will be responsible for supporting strategic planning, scenario analysis and development of leadership papers whilst also assisting with integration, change and business ‐ operations activity across Nationwide Building Society, The Mortgage Works, Virgin Money and Clydesdale.You will coordinate and quality ‐ assure Board, ExCo and Senior Leadership papers, ensuring accuracy, clarity and alignment.You will also run the daily rhythm of the office: forward planning, meeting preparation, briefings and action tracking, as well as build relationships across Group Mortgages, Risk, Technology and People teams, ensuring high ‐ quality communication and engagement.About you To be successful in this role, you will have/be:Confident liaising and influencing senior stakeholders (both verbally and in writing)Experienced in Product Management, Business Management and/or OperationsHighly experienced in building and presenting PowerPoint presentationsExperience of scanning board papers and documents to summarise, requiring a high level of attention to detailOur customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:Feel what customers feel – We step into our customers\’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mindSay it straight – We are brave in speaking out and saying what we think – we\’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understandPush for better – We don\’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal developmentGet it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomesYou can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.Job Info Job Identification 2086Apply Before 02/17/2026, 11:55 PMLocations 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Belfast City Hall, Belfast, Antrim, BT1 5AG, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB 47/49 Queen Street, Cardiff, CF10 2AS, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB 28 King Street, Maidstone, ME14 1DA, GB 2 Spring Gardens, Manchester, M2 1EE, GB 38 Carver Street, Sheffield, West Yorkshire, S1 4FS, GB 32 St Stephens Street, Norwich, Norfolk, NR1 3SH, GB Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 7/11 Montague Street, Worthing, BN11 3AX, GB

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