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- Tasks: Lead your branch team to deliver the best customer experience on the high street.
- Company: Join Nationwide, a mutual bank committed to fairer finances and community impact.
- Benefits: Enjoy competitive pay, private medical insurance, and up to 2 days paid volunteering.
- Why this job: Make a meaningful impact while growing your career in a supportive environment.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: Dynamic role with excellent training and development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
You will be responsible for ensuring the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. This role is a permanent position working full time, 35 hours per week, Monday to Saturday. You will need to be within a 45-minute commute of the branch you are applying to work in.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, we ask that no holiday is taken during those first few weeks.
Nationwide is committed to the redeployment of our employees impacted by change; as such, applications for redeployment candidates will be prioritised in this recruitment process.
The extras you will get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
- London top-up payment of £4,100 per annum, pro rata
As a minimum requirement, you will be able to take control of your branch and lead your people while meeting FCA standards and delivering top-notch customer service. You will have experience of managing people and working in a busy retail environment, leading by example with a commercial understanding and knowledge of financial regulations and processes.
You will also need to be able to use our computer systems and processes, but don’t worry, we will train you to do that.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we are honest and direct with good intent.
- Push for better - We don’t settle for mediocrity; we challenge the status quo, taking responsibility for continuous improvement.
- Get it done - We prioritise what will have the greatest impact, are decisive, and take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Branch Manager - Victoria in London employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager - Victoria in London
✨Tip Number 1
Get to know the company inside out! Research Nationwide's values and customer-first approach. When you walk into that interview, show us you understand what makes us tick and how you can contribute to our mission.
✨Tip Number 2
Practice your leadership stories! We want to hear about times you've led a team or tackled challenges head-on. Prepare examples that highlight your ability to manage people and deliver top-notch customer service.
✨Tip Number 3
Dress the part and bring your A-game! First impressions matter, so make sure you look professional and confident. Remember, you're not just applying for a job; you're stepping into a role where you'll lead and inspire others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for our branch in Victoria.
We think you need these skills to ace Branch Manager - Victoria in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Branch Manager role. Highlight your leadership skills and any experience in retail management. We want to see how you can create the best customer experience!
Showcase Your Customer Focus: In your application, emphasise your commitment to customer service. Share examples of how you've put customers first in previous roles. This aligns perfectly with our values at Nationwide!
Be Clear and Concise: When answering application questions, keep your responses clear and to the point. We appreciate straightforward communication, so make it easy for us to see why you're a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we respond to everyone, so you won’t be left hanging!
How to prepare for a job interview at Description This
✨Know Your Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Be ready to discuss how you've demonstrated empathy, honesty, and a drive for improvement in your previous roles. This will show that you align with their values and understand the importance of putting customers at the heart of everything.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead your team effectively. Prepare examples of how you've successfully managed a team in a busy environment. Highlight your ability to motivate others, handle high-pressure situations, and ensure top-notch customer service.
✨Understand the Business Plan
Get a grasp on what a branch business plan entails. Be prepared to discuss how you would create and implement one for the Victoria branch. Think about ways to spot opportunities for growth and how you can make customers better off through your strategies.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Practice responding to situations where you had to prioritise tasks or manage customer expectations. This will demonstrate your resilience and versatility in a fast-paced retail environment.
