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- Tasks: Provide exceptional customer service and handle transactions in a dynamic branch environment.
- Company: Leading financial institution with a focus on customer experience.
- Benefits: Flexible hours, training provided, and a supportive team culture.
- Why this job: Make a meaningful impact on customer experiences while developing your skills.
- Qualifications: Empathy, digital literacy, and a passion for customer service.
- Other info: 6-month Fixed Term Contract with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
A leading financial institution is seeking a Customer Representative for their branch in Wimborne, Dorset. In this role, you will provide exceptional service across channels and handle customer transactions. The position offers a 6-month Fixed Term Contract, with flexibility of 28-35 hours a week.
Ideal candidates will be:
- Empathetic
- Digital literate
- Eager to make a meaningful impact on customer experiences
Training will be provided to ensure your success within the team.
6-Month FTC: Branch Customer Experience Specialist in London employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 6-Month FTC: Branch Customer Experience Specialist in London
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in making a meaningful impact.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Representative. This will boost your confidence and prepare you for those tricky questions about handling customer transactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace 6-Month FTC: Branch Customer Experience Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Representative role. Highlight any previous customer service experience and show us how you can bring empathy and digital literacy to the table.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about providing exceptional customer service and how you can make a meaningful impact in our branch. Keep it personal and engaging!
Showcase Your Flexibility: Since this role offers flexible hours, let us know your availability in your application. We appreciate candidates who can adapt to different schedules and are eager to contribute to our team’s success.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Description This
✨Know the Company
Before your interview, take some time to research the financial institution. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Empathy
As a Customer Representative, empathy is key. Prepare examples from your past experiences where you've successfully handled customer issues or provided exceptional service. This will demonstrate your ability to connect with customers and make a positive impact on their experiences.
✨Be Digital Savvy
Since the role requires digital literacy, brush up on any relevant technology or software that might be used in the branch. Be ready to discuss how you've used digital tools in previous roles to enhance customer service or streamline processes.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
