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- Tasks: Support customers with transactions, calls, and digital services in a dynamic branch environment.
- Company: Join Nationwide, a leading building society committed to fairer banking.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No specific experience needed; just a passion for helping others.
- Other info: Full-time role with excellent training and career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Letchworth, Hertfordshire. This role is a permanent position working full time, 35 hours per week, Monday to Saturday.
You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
There are all sorts of employee benefits available at Nationwide, including:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
What is important is to know every branch is different, and we are all in this together working to have the best version of our branches! Your role may include dealing with customer queries through our various channels including online and via the phone. We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Customer Representative - Letchworth employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Letchworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through some common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate those customer-first behaviours they’re looking for. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Even if the role is customer-facing, showing up in smart attire can make a great first impression. It shows you take the opportunity seriously and respect the company's culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a chance to reiterate why you’d be a great fit for the team!
We think you need these skills to ace Customer Representative - Letchworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Representative role. Highlight any experience you have in customer service and how you've made a difference for customers in the past. We want to see how you can bring that passion to Nationwide!
Showcase Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Whether it’s handling customer queries or using digital tools, give us examples that demonstrate your abilities. We love seeing real-life applications of your skills!
Be Yourself: We’re not just looking for qualifications; we want to know who you are! Share your personality in your application. Let us see your enthusiasm for helping customers and how you align with our values at Nationwide. Authenticity goes a long way!
Apply Early: Don’t wait until the last minute to apply! We might close the advert early if we get a lot of applications. Get your application in as soon as you can through our website, so you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Description This
✨Know Your Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Think of examples from your past experiences where you've demonstrated empathy, honesty, and a drive for improvement. This will show that you align with their values and are ready to put customers at the heart of your work.
✨Practice Your Digital Skills
Since the role involves supporting customers with digital services, brush up on your digital skills. Be prepared to discuss how you can help customers navigate online banking and other digital tools. Showing confidence in this area will set you apart.
✨Prepare for Situational Judgement Tests
Nationwide uses situational judgement tests to assess how you handle various scenarios. Practice common customer service situations and think about how you would respond. This will help you feel more comfortable and perform better during the assessments.
✨Show Your Passion for Making a Difference
During the interview, express your genuine desire to make a positive impact on customers' lives. Share stories that highlight your commitment to customer service and how you’ve gone above and beyond to help others. This passion is key to fitting in with Nationwide's mission.
