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- Tasks: Deliver outstanding customer service in-person, over the phone, and online.
- Company: A leading building society in Leicester with a strong community focus.
- Benefits: Private medical insurance, competitive pension, and annual performance bonus.
- Why this job: Join a team that values your passion for helping customers and making a difference.
- Qualifications: Experience in customer service and familiarity with digital tools.
- Other info: Flexible working hours of 28-35 hours weekly, Monday to Saturday.
The predicted salary is between 30000 - 42000 £ per year.
A leading building society in Leicester seeks a Customer Representative to provide exceptional service across channels including in-person, phone, and online. This permanent position offers flexible working hours of 28-35 hours weekly, Monday to Saturday.
Ideal candidates will be skilled in customer service and digital tools, ready to work collaboratively, and passionate about making a difference for customers.
Benefits include private medical insurance, competitive pension, and annual performance bonus.
Customer Experience Advisor — In-Branch & Online in Leicester employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor — In-Branch & Online in Leicester
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they approach customer service. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference for their customers.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in various ways, it’s crucial to demonstrate your ability to connect with people. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with the latest customer service tools and platforms. Being tech-savvy can set you apart from other candidates, so don’t hesitate to mention any relevant experience during your interview.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and passion for customer service. Plus, it shows that you're proactive and serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Advisor — In-Branch & Online in Leicester
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, whether that's in-person or online.
Be Digital Savvy: Since this role involves using digital tools, mention any relevant tech skills you have. We love candidates who are comfortable with technology and can adapt quickly to new systems.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Experience Advisor role. We appreciate when candidates show they’ve done their homework.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Description This
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've provided exceptional service in the past. Think about specific situations where you went above and beyond for a customer, as this will show your passion for making a difference.
✨Familiarise Yourself with Digital Tools
Since the role involves online interactions, make sure you're comfortable with digital tools and platforms. Be prepared to discuss any relevant software or systems you've used before, and maybe even do a little research on the tools the building society uses.
✨Practice Your Communication Skills
As a Customer Experience Advisor, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview environment.
✨Show Your Team Spirit
This position requires collaboration, so be ready to talk about your experience working in teams. Share examples of how you've contributed to team success and how you handle conflicts or challenges within a group setting.
