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- Tasks: Provide top-notch IT support and lead a team of technicians on campus.
- Company: GBS, a leading higher education provider with a focus on student success.
- Benefits: Generous annual leave, pension scheme, tuition reimbursement, and flexible perks.
- Why this job: Join us to make a real difference in students' lives through technology.
- Qualifications: Experience in team management and strong IT skills required.
- Other info: Dynamic work environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Department: IT
Location: Leeds
Type of Contract: Permanent/Full Time
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: To provide a high quality, face-to-face IT service to students and staff based on one of the GBS campuses. To provide senior technical support to ensure GBS systems function appropriately and support and guidance to your team of IT Technicians. This role is not eligible for visa sponsorship!
What the Role Involves:
- Raise, respond and allocate IT tickets raised within the Service Management system, which can include:
- Set up and configuration of PC/laptop equipment with required operating systems, installing software and drivers where necessary.
- Aiding in the use of computer hardware and software provided by GBS.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
- Be the first point of contact for IT Technicians to aid in troubleshooting, diagnosis of problems, implementation of corrective action procedures, and escalation to other technical resources as appropriate.
- To be able to perform tests and evaluations of new software and hardware.
- Ensure the maintenance of records/legs of loan equipment, repairs and fixes and maintenance schedules.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Providing general administration support, such as printing, filing, processing and collating information as required by the IT department.
- Travel between campuses may be required to support the needs of the department.
- Where required, printing and support for ID card production.
About You:
- Experience of managing a team of Technicians.
- Excellent knowledge of network infrastructure, internet security and data privacy principles (CCNA, CompTIA Security+, Microsoft Azure AI Fundamentals or equivalents).
- Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT support remotely (by phone, online chat) and in person.
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and computer hardware/software systems.
- Knowledge of MS Office 365, Intune, Azure Active Directory, Azure App management, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge of implementing, configuring, and testing solutions.
- Excellent verbal and written communication skills and stakeholder management.
- High degree of problem solving skills.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Senior IT Technician in Leeds employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Technician in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at GBS or similar institutions. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for that interview! Research common IT technician interview questions and practice your answers. We want you to showcase your technical skills and problem-solving abilities confidently.
✨Tip Number 3
Show off your passion for tech! During interviews, share examples of how you've tackled IT challenges in the past. This will help us see your hands-on experience and dedication to providing top-notch support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the GBS team and contributing to our mission of changing lives through education.
We think you need these skills to ace Senior IT Technician in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Technician role. Highlight your experience with team management, network infrastructure, and any relevant certifications like CCNA or CompTIA Security+. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our mission of changing lives through education. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Give examples of how you've tackled technical issues in the past, especially in a team setting. We’re all about finding solutions at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at GBS!
How to prepare for a job interview at Description This
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around network infrastructure and data privacy principles. Be ready to discuss your hands-on experience with operating systems and software installations, as well as any relevant certifications like CCNA or CompTIA Security+.
✨Showcase Your Team Management Skills
Since this role involves managing a team of IT Technicians, be prepared to share examples of how you've successfully led a team in the past. Highlight your approach to troubleshooting and how you support your team in resolving issues effectively.
✨Demonstrate Problem-Solving Prowess
Expect to face scenario-based questions that test your problem-solving skills. Think of specific instances where you diagnosed and resolved IT issues, and be ready to explain your thought process and the corrective actions you took.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly, both verbally and in writing. Be prepared to explain complex technical concepts in simple terms, as you'll need to guide users on operating new software and equipment.
