At a Glance
- Tasks: Support customers in mortgage arrears with empathy and effective communication.
- Company: Join Nationwide, a leading financial services provider with a strong commitment to customer care.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Flexible working environment with regular site visits across the UK.
- Why this job: Make a real difference in people's lives by helping them navigate financial challenges.
- Qualifications: Strong communication skills and a compassionate approach to customer support.
The predicted salary is between 26550 - 32450 £ per year.
Nationwide is hiring a Customer Support Associate for the Later Stage Mortgages team.
You will support customers with accounts over 90 days in arrears, using effective questioning to understand situations and complete affordability forms with empathy and care.
You will handle inbound and outbound calls, manage complaints, and perform admin tasks while adhering to tight service level agreements.
The role offers hybrid working across the UK with regular site visits.
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Empathetic Mortgage Arrears Support Specialist in Leeds employer: Description This
As a Customer Banking Advisor at our Cleckheaton branch, you will be part of a dynamic team that prioritises exceptional customer service and innovative banking solutions. We offer competitive benefits, including annual bonuses and comprehensive training programmes, fostering an environment where employees can thrive and grow in their careers. Join us to experience a supportive work culture that values adaptability and personal development.
