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- Tasks: Provide compassionate support to customers with complex needs through phone and back-office channels.
- Company: Join Nationwide, a leading financial services provider with a focus on customer care.
- Benefits: Enjoy competitive pay, recognition, and a range of benefits from day one.
- Other info: Hybrid working model with opportunities for career growth and connection.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Empathy, collaboration, and a passion for helping others are key.
The predicted salary is between 30000 - 40000 £ per year.
Working hours for this role are 35 hours per week Monday to Friday, 9am to 5pm.
This is a 12‑month Fixed Term Contract.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you will be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be monthly in Glasgow, Gosforth or Leeds. If your application is successful, your hiring manager will provide further details on how this works.
Virgin Money is now part of Nationwide. Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
We’re excited to offer a rewarding opportunity to join our Customer Support Operations team, which covers Bereavement Services and Power Of Attorney—a group dedicated to helping customers with complex needs, such as serious mental health challenges or multiple vulnerabilities, who may struggle to manage their everyday banking. In this role, you’ll provide compassionate, tailored support through both telephony and back‑office channels.
You’ll work closely with internal teams across our stores and contact centres, as well as external partners including third‑party charities, to ensure our customers receive the care and assistance they need. If you’re empathetic, collaborative, and passionate about making a difference, we’d love to hear from you.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Customer Support Associate in Leeds employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Nationwide or Virgin Money on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tough situations with empathy and care—this role is all about making a difference for customers in need!
✨Tip Number 3
Show off your soft skills! During interviews, highlight your ability to collaborate and communicate effectively. Remember, this role involves working closely with various teams and external partners, so let your teamwork shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Nationwide.
We think you need these skills to ace Customer Support Associate in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Associate role. Highlight your experience in providing compassionate support and working with vulnerable customers, as this is key to what we do at StudySmarter.
Show Your Empathy: In your written application, let your personality shine through! We want to see how you connect with others and your passion for helping people. Share examples of how you've made a difference in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Early!: Don’t wait until the last minute to submit your application. If we get a lot of applications, we might close the advert early. Head over to our website and apply as soon as you can to ensure you don’t miss out!
How to prepare for a job interview at Description This
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Associate. Familiarise yourself with the specific needs of customers facing complex challenges, as this will help you demonstrate your empathy and problem-solving skills during the conversation.
✨Showcase Your Empathy
In this role, compassion is key. Prepare examples from your past experiences where you've successfully supported someone in need. This could be in a professional setting or even in your personal life. Highlighting these moments will show that you genuinely care about making a difference.
✨Research the Company
Take some time to learn about Nationwide and its recent acquisition of Virgin Money. Understanding the company's values and how they integrate their services will allow you to align your answers with their mission, making you a more appealing candidate.
✨Prepare for Hybrid Working Questions
Since this role involves hybrid working, be ready to discuss your experience with remote collaboration and how you stay connected with colleagues. Think of examples that showcase your ability to work independently while still being a team player.