At a Glance
- Tasks: Support customers with transactions and queries, both in-person and over the phone.
- Company: Join Virgin Money, a member-owned bank prioritising customer needs.
- Benefits: Enjoy 25 days holiday, health options, and ongoing training.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference in customers' banking experiences every day.
- Qualifications: Passion for customer service; no banking experience needed.
The predicted salary is between 25000 - 32000 £ per year.
As a Customer Consultant at the Virgin Money (Nationwide) branch in Leeds Moortown, Yorkshire, you’ll support customers in person and over the phone, handling everyday transactions, answering queries, and guiding them to banking services and digital tools.
Role: permanent, full‑time, 35 hours per week (Monday to Saturday). Training lasts three weeks – no holiday during the training period. Start date confirmed upon offer.
Benefits:
- 25 days holiday per year, increasing to 30 over time; option to buy up to 10 extra days each year
- Wellhub access for health and wellness options
- Up to 2 days of paid volunteering per year
- Ongoing training and development
- Annual performance‑related bonus
- Private medical insurance
- Competitive pension scheme
- Life assurance
- Additional benefits through salary sacrifice scheme
Responsibilities:
- Welcome customers into the branch, understand their needs and offer trusted, friendly help
- Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind
- Help customers get the most from our digital services, making banking easier, simpler and more accessible
- Guide customers through banking products and services that are right for them
- Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent service at peak times
- Follow processes, spot potential issues and, where necessary, raise concerns to protect customers
Qualifications & Skills:
- Passion for customer service; banking experience not required
- Ability to build confidence and trust with customers in busy or complex situations
- Patience, empathy and strong people skills to understand customer needs
- Comfortable working in a fast‑paced environment with shifting priorities
- Calm under pressure, adaptable and positively minded about change
- Confidence using technology and digitally savvy
- Team player who understands customer experiences are built through strong collaboration
- Clear, natural communication across face‑to‑face, phone and digital channels
- Ownership mindset, acting with care and integrity to protect customers and their money
- Motivated to learn, grow and develop banking knowledge over time
Customer‑First Behaviours:
- Feel what customers feel – empathise with customer feedback to guide decisions
- Say it straight – honest, direct communication in plain language
- Push for better – challenge the status quo and drive continuous improvement
- Get it done – prioritise impact, act decisively and take accountability for delivery
We’re a mutual owned by our members – we share profits with them and put their needs first. We are Disability Confident Level 3 Leaders, committed to fostering an inclusive environment where all can thrive.
Customer Consultant - Leeds Moortown employer: Description This
As a Customer Banking Advisor at our Cleckheaton branch, you will be part of a dynamic team that prioritises exceptional customer service and innovative banking solutions. We offer competitive benefits, including annual bonuses and comprehensive training programmes, fostering an environment where employees can thrive and grow in their careers. Join us to experience a supportive work culture that values adaptability and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Leeds Moortown
✨Tap into Campus Networks
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We think you need these skills to ace Customer Consultant - Leeds Moortown
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Description This.
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Research and Reflect:Before hitting that 'apply' button on Description This's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Description This
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Description This.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
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✨Network with Industry Professionals
Before your interview, reach out to current or former Description This employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
