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- Tasks: Support customers with transactions, calls, and digital services in a versatile role.
- Company: Join Nationwide, a leading building society committed to customer care.
- Benefits: Enjoy private medical insurance, a competitive pension, and career development opportunities.
- Other info: Full-time role with training provided; apply soon as positions may close early.
- Why this job: Make a real difference in customers' lives while working in a supportive team environment.
- Qualifications: No specific experience needed; just a passion for helping others and using digital tools.
The predicted salary is between 24000 - 28000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
This role is a permanent position working full time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. Within those first few weeks, we ask that no holiday is taken. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
ResponsibilitiesThis is the great part about this role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone. We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
QualificationsWe’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Benefits- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Customer Representative - Sevenoaks in Kent employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Sevenoaks in Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and how they prioritise customer service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve helped customers in the past. Be ready to share these experiences during your interview, as they’ll want to see how you embody their customer-first behaviours.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Representative position.
We think you need these skills to ace Customer Representative - Sevenoaks in Kent
Some tips for your application 🫡
Show Your Personality: We want to know who you are beyond your CV. Let your personality shine through in your application! Share experiences that highlight your customer-first attitude and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Customer Representative role. Use keywords from the job description, like 'customer first behaviours' and 'digital services', to show you understand what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. Remember, we want to see how you can help our customers!
Apply Early!: Don’t wait until the last minute to submit your application. If we get a lot of applications, we might close the advert early. Head over to our website and apply as soon as you can to secure your chance!
How to prepare for a job interview at Description This
✨Know the Company Inside Out
Before your interview, take some time to research Nationwide. Understand their values, especially their commitment to customer service and community. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Whether it’s resolving a complaint or helping someone navigate a tricky situation, these stories will demonstrate your ability to empathise and connect with customers, which is crucial for a Customer Representative role.
✨Practice Digital Proficiency
Since the role involves using digital tools, brush up on your tech skills. Familiarise yourself with common banking applications and online services. You might even want to mention any relevant experience you have with digital platforms during the interview to highlight your comfort level with technology.
✨Emphasise Teamwork and Adaptability
Nationwide values teamwork and adaptability, so be ready to discuss how you work well in a team and adapt to different situations. Share specific instances where you’ve collaborated with others or adjusted your approach to meet diverse customer needs, showcasing your flexibility and commitment to excellent service.