At a Glance
- Tasks: Lead critical incident management and minimise customer disruption in unsecured lending.
- Company: Join a leading financial services provider with a strong commitment to customer care.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Opportunity for travel to Chester and collaboration with diverse teams.
- Why this job: Make a real difference by managing incidents that impact customers directly.
- Qualifications: Experience in incident management and strong communication skills required.
The predicted salary is between 43680 - 52000 £ per year.
Nationwide is seeking an experienced Incident Management Specialist to lead end-to-end management of critical incidents within unsecured lending, minimising customer impact and disruption.
You will act as the main escalation point, coordinating Incident Specialists and stakeholders across the business, providing real-time updates and ensuring compliant communications under FCA, PRA and Consumer Duty controls.
Hybrid working is available, with travel to Chester on occasion.
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Incident Management Lead - Financial Services (Hybrid) employer: Description This
As a Customer Banking Advisor at our Cleckheaton branch, you will be part of a dynamic team that prioritises exceptional customer service and innovative banking solutions. We offer competitive benefits, including annual bonuses and comprehensive training programmes, fostering an environment where employees can thrive and grow in their careers. Join us to experience a supportive work culture that values adaptability and personal development.
