At Nationwide, a Customer Representative role supports our customers across all channels, from transactions at the till to handling inbound calls and assisting with product applications through digital sales. Providing first‑class service in person, via phone and online – you will be trained for all aspects.
It is an important role within the branch, acting as the gateway to protecting and looking after our members and working closely with a team. Some branches in this area are closed to the public on certain days as you will be helping members on the phone.
If this role is advertised as part‑time the salary will be pro‑rata.
You need to be within a 45‑minute commute of the branch you are applying to work in, and the good news is that Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches.
Your training will be based virtually in‑branch. The training pathway is designed to ensure you are successful in your role – the first three weeks are especially important, and no holiday is taken during that period.
The extras you’ll get
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance‑related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary‑sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to two days of paid volunteering a year
What you’ll be doing
Work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through various channels, including online and via the phone. You will build up your knowledge day in day out to ensure we can answer all customer queries – they are the most important part of our day.
About you
We are not just looking for experience and skills; we’re also interested in who you are as a person. You should be comfortable using digital tools and applications, and you should want to make a difference for our customers – guiding them through online banking and discussing our range of services while adapting your style to suit all our customers’ needs.
Core behaviours
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise and understand their needs.
- Say it straight – We are brave in speaking out and saying what we think – honest and direct with good intent.
- Push for better – We challenge the status quo and take responsibility for continuous improvement.
- Get it done – We prioritise high‑impact work, are decisive, and deliver brilliant customer outcomes.
Job Info
- Job Identification 4038
- Apply Before 07/09/2026, 10:55 PM
- Location 80 High Street, Hythe, Kent, CT21 5AJ, GB
Customer Representative - Hythe employer: Description This
As a Customer Banking Advisor at our Cleckheaton branch, you will be part of a dynamic team that prioritises exceptional customer service and innovative banking solutions. We offer competitive benefits, including annual bonuses and comprehensive training programmes, fostering an environment where employees can thrive and grow in their careers. Join us to experience a supportive work culture that values adaptability and personal development.
