Nationwide is seeking a Consultant to deliver high quality customer outcome reviews across NBS and VM customer journeys, assessing whether customers are receiving outcomes in line with regulatory and Consumer Duty requirements.
You'll identify customer outcome risks, provide insights and help drive improvements, with the 1 LoD within the COO. The role is a 12-month secondment, with hybrid working and regular visits to Swindon.
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Hybrid Customer Outcomes Assurance Consultant employer: Description This
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Customer Representative in Paignton, you'll enjoy competitive benefits, including generous holiday allowances, ongoing training, and opportunities for community engagement through paid volunteering. Our commitment to fair banking and customer service ensures that you will make a meaningful impact in the lives of our customers while being part of a team that celebrates success and values your contributions.
