At a Glance
- Tasks: Support customers with transactions, calls, and digital applications.
- Company: Join Nationwide, a leading customer-focused organisation.
- Benefits: Private medical insurance, competitive pension, and performance bonuses.
- Other info: Enjoy up to 2 days of paid volunteering and career progression.
- Why this job: Make a real difference for customers while developing your skills.
- Qualifications: Comfortable with digital tools and adaptable to customer needs.
The predicted salary is between 25000 - 28500 £ per year.
Role Overview
At Nationwide, a Customer Representative role supports customers with our services across all channels: transactions on the till, inbound calls, and supporting product applications through digital sales.
This role involves providing first‑class service in person, via phone and online.
Responsibilities
- Handle transactions on the till and assist customers with product applications.
- Answer inbound calls and respond to customer queries through phone and online channels.
- Work on the counter to educate customers on digital banking and easier banking options.
- Build knowledge day by day to answer all customer queries and ensure high quality customer experience.
- Customer‑First Behaviours
- Feel what customers feel – empathise with customers and use their feedback to guide decisions.
- Say it straight – communicate honestly and directly, sharing diverse perspectives.
- Push for better – challenge the status quo and pursue continuous improvement.
- Get it done – prioritise impactful work, be decisive and accountable for delivering customer outcomes.
About You
We are looking for individuals who are comfortable using digital tools, interested in making a difference for customers, and able to adapt their style to meet diverse customer needs.
Demonstrating the customer‑first behaviours outlined above is highly desirable.
Requirements
- Must live within a 45‑minute commute of the branch they will be assigned to.
- Part‑time positions will be paid pro‑rata. No holiday can be taken in the first three weeks of training.
Benefits
- Access to private medical insurance
- Highly competitive pension to help you build a strong foundation for retirement
- Annual performance‑related bonus
- Training and development to progress your career
- Additional benefits through our salary‑sacrifice scheme
- Life assurance to provide peace of mind
- Wellhub – access to a range of free and paid health and wellness options
- Up to 2 days of paid volunteering per year
- Job Information
- Job Identification 3972
- #J-18808-Ljbffr
We think you need these skills to ace Customer Representative - Havant
Customer Service
Communication Skills
Empathy
Digital Literacy
Problem-Solving Skills
Adaptability
Attention to Detail
