At a Glance
- Tasks: Support customers in person and online, guiding them through banking services.
- Company: Join a leading bank committed to excellent customer service.
- Benefits: 25 days holiday, health perks, paid volunteering, and ongoing training.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real impact on customers' lives while developing your skills.
- Qualifications: Passion for customer service and ability to thrive in fast-paced environments.
The predicted salary is between 24000 - 28000 £ per year.
Customer Representative (Branch)
Join our team to make a real impact on customers from day one.
You will support customers in person, over the phone and online, helping with everyday transactions, answering queries and guiding customers towards banking services and digital tools.
Location: Goole, East Riding of Yorkshire – a permanent, full‑time role (35 hours per week, Monday to Saturday).
The branch is open to the public except Tuesdays and Thursdays, when you will support customers primarily via our savings line phone service.
You should live within a 45‑minute commute of the branch.
- What you’ll be doing
- Welcome customers into the branch, understand their needs and offer trusted, friendly help with their banking.
- Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind.
- Guide customers through banking products and services that are right for them, helping them manage their money with confidence.
- Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent customer service at peak times.
- Take responsibility for doing things the right way – following processes, spotting potential issues and escalating concerns where needed to protect customers and the bank.
- Play a vital role in keeping face‑to‑face banking meaningful and accessible on the high street, helping customers feel supported, respected and confident.
About you
- Have experience or a passion for customer service and can thrive in a fast‑paced environment.
- Take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
- Show patience, empathy and strong people skills to fully understand customers’ banking needs.
- Stay calm under pressure, adapt quickly and approach change with a positive mindset.
- Are comfortable using technology, digitally savvy and confident guiding customers face‑to‑face, on the phone and online.
- Enjoy working as part of a high‑performing team and understand that great customer experiences are built through strong teamwork.
- Communicate clearly and naturally, and can confidently guide customers across all channels.
- Take ownership to get things done and act with care and integrity to protect customers and their money.
- Core behaviours
- Feel what customers feel
- empathise with customers and use their feedback to guide decisions.
- Say it straight
- speak honestly and directly, sharing diverse perspectives to reach the best conclusions.
- Push for better
- challenge the status quo, pursue continuous improvement and personal development.
- Get it done
- prioritise impact, be decisive and take responsibility for delivering brilliant customer outcomes.
Benefits
- 25 days holiday per year, increasing to 30 over time, plus the option to buy up to 10 extra days.
- Wellhub access for health and wellness.
- Up to 2 days of paid volunteering per year.
- Ongoing training and development.
- Annual performance‑related bonus.
- Private medical insurance.
- Competitive pension scheme.
- Life assurance.
- Additional benefits through salary sacrifice scheme.
- Job Info
- Job Identification: 4037
- Location: 26 Boothferry Road, Goole, DN14 5DN, GB
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Goole
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Description This. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Representative - Goole
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Description This.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Description This's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Description This
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Description This.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Description This will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Description This employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
