This is an opportunity to play a visible and influential role in strengthening how Nationwide protects critical services, supports customers and members during disruption, and evidences resilience through well-governed Service Continuity activity, including BAU delivery and data recovery testing.
As a Service Continuity Consultant Lead, you’ll join a well-established team within Operational Resilience and help deliver one of Nationwide’s key resilience priorities. You’ll provide senior consultancy, challenge and assurance so recovery capability for critical IT services is understood, documented, maintained and tested effectively across BAU services, critical platforms and planned technology activity. You’ll also be a people leader, managing and developing a team of Service Continuity Leads to deliver high-quality outcomes consistently.
You’ll work closely with platforms, service teams, operational teams, programmes, projects and third-party suppliers to make sure recovery requirements are clear, testing is planned and delivered effectively, and evidence is robust. You’ll provide practical guidance, constructive challenge and clear assurance across BAU Service Continuity activity, data recovery testing and change-related engagement, helping teams demonstrate that critical services can recover within required timescales and in line with Nationwide’s IT Service Continuity Standard of Control.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based in our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
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Svc Continuity Consultant Lead in Glasgow employer: Description This
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Customer Representative in Paignton, you'll enjoy competitive benefits, including generous holiday allowances, ongoing training, and opportunities for community engagement through paid volunteering. Our commitment to fair banking and customer service ensures that you will make a meaningful impact in the lives of our customers while being part of a team that celebrates success and values your contributions.
