We believe in getting things right for our customers and to help us in this mission we are looking for an Support Manager to join our team. This exciting opportunity will suit those who have a passion for leading a team to ensure we meet regulatory requirements and support the delivery of great customer outcomes.
You'll report into the Operations Manager and be responsible for the successful delivery of projects and key activities that impact the Business Administration function. You'll ensure effective planning, coordination, and risk mitigation across all administrative workstreams, while also leading on communications, management information (MI) creation, and presenting insights to stakeholders. You'll be driven to deliver results and continuously enhance operational efficiency and team performance.
You will coach, develop, and support colleagues within the administrative team, enabling them to achieve project objectives as well as team and personal goals. To succeed, you'll need the ability to motivate and influence others, promote a culture of continuous improvement, and challenge colleagues constructively to help them reach their full potential.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Glasgow office. If you're based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You'll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We're a workplace where you're rewarded, recognised and celebrated.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you're a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Support Manager in Glasgow employer: Description This
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Customer Representative in Paignton, you'll enjoy competitive benefits, including generous holiday allowances, ongoing training, and opportunities for community engagement through paid volunteering. Our commitment to fair banking and customer service ensures that you will make a meaningful impact in the lives of our customers while being part of a team that celebrates success and values your contributions.
