At a Glance
- Tasks: Monitor payment messages and investigate alerts in our screening system.
- Company: Join Nationwide, a bank that values innovation and teamwork.
- Benefits: Enjoy hybrid working, competitive salary, private medical insurance, and a strong pension plan.
- Other info: Access to training, volunteering days, and a supportive work environment.
- Why this job: Be part of a dynamic team that makes a real impact on customer experience.
- Qualifications: Quick learner with attention to detail and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We want to be the bank that disrupts - but we also need the right people, and the right teams to keep everyone safe whilst we do that. Screening in line with the Sanctions Regime is part of the end-to-end payment process. We take care of the details that matter whilst providing exceptional service, so if you love a challenge and thrive off working in a busy environment, we’ve got a great opportunity for you to join our team.
The role involves monitoring payment messages which alert within our screening system for investigation and then contacting customers for relevant information. You will work 35 hours per week Monday – Friday. The working hours are between 8am until 6pm on a rotational shift basis. This is a 9-month secondment opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be in either Glasgow, Gosforth or Leeds.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
Extras you’ll get:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing:
The role involves monitoring sanctions screening systems and identifying items that require investigation. You will contact customers to gather information related to payments under review and work in line with currency cut‑off times and operational deadlines. A key part of the position is contributing to continuous improvement activity, bringing a fresh perspective to existing processes and challenging why things are done in certain ways.
About you:
For this role, we require:
- The ability to learn quickly and be able to work as part of a team
- Someone who can deliver accurate work – attention to detail is crucial in this role
- Excellent communication and listening skills – you’ll be adapting to new processes and learning rapidly
- The ability to work in a fast‑paced, change environment
- Proven interpersonal skills and the ability to work positively with stakeholders
- A passion for providing an exceptional customer experience
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
Specialist Officer in Glasgow employer: Description This
At Nationwide, we pride ourselves on being an exceptional employer that values collaboration and innovation. Our Specialist Officer role offers a dynamic work environment with hybrid working options, competitive benefits including private medical insurance and a strong pension plan, and ample opportunities for professional growth. Join us in our mission to provide outstanding service while enjoying a supportive culture that celebrates your contributions and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Officer in Glasgow
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Description This.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Description This might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Specialist Officer in Glasgow
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Description This will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Description This. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Description This confidence in your short-term commitment to the role.
How to prepare for a job interview at Description This
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Description This.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Description This that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
