At a Glance
- Tasks: Lead digital servicing journeys and enhance customer experiences in Business Banking.
- Company: Join Virgin Money, a forward-thinking financial services provider.
- Benefits: Enjoy private medical insurance, competitive pension, and training opportunities.
- Other info: Collaborative environment with a focus on personal and professional growth.
- Why this job: Shape the future of Business Banking with innovative digital solutions.
- Qualifications: Experience in digital product ownership and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
The Senior Product Owner – Business Banking leads the strategy, evolution and end-to-end performance of key digitally-led servicing journeys across Virgin Money Business Banking. You’ll provide clear leadership to cross‑functional teams across product, technology, operations, service design, risk, legal, fraud, financial crime, change and third‑party partners, shaping digital customer experience and continuously improving servicing outcomes.
Responsibilities
- Own and evolve the Business digital servicing proposition and associated journeys, including Business Internet Banking, Business app and Business brochureware.
- Set the vision, prioritise backlogs, define outcomes, and balance customer, commercial, operational, risk and regulatory considerations.
- Lead end‑to‑end customer journey ownership across digital servicing channels, working with teams to understand experiences, identify pain points, shape priorities and ensure delivery aligns with strategic outcomes.
- Collaborate with Product Owners to refine the roadmap and backlog, ensuring effective prioritisation and delivery through Agile squads in line with OKRs and business goals.
- Use a wide range of insight sources—performance data, adoption metrics, customer research, complaints, operational data, regulatory change, competitor insight and market trends—to shape decisions, prioritise improvements and measure outcomes.
- Define and track journey‑level KPIs and OKRs, driving accountability, performance improvement and tangible outcomes for customers, colleagues and the business.
- Collaborate with stakeholders across Business Banking and the wider enterprise, aligning priorities, managing dependencies and coordinating initiatives for a consistent customer experience across channels.
- Support and coach Product Owners and squad members to share knowledge and drive capability uplift across the domain.
- Demonstrate strong leadership, role model corporate Values and Behaviours, and create an environment where teams perform and deliver at their best.
Qualifications
- Extensive experience as a Product Owner (or similar role) within digital Business Banking or financial services, owning customer‑facing digital journeys or platforms.
- Deep understanding of Business Banking digital servicing channels (mobile and web), including associated propositions, systems, processes and commercial drivers.
- Strong experience in backlog ownership, prioritisation, roadmap development and Agile delivery within cross‑functional teams.
- Experience leading end‑to‑end customer journeys across digital and assisted channels, with an understanding of both customer‑facing and operational processes.
- Experience working closely with technology teams, engaging in technical discussions, understanding delivery constraints and translating business needs into requirements.
- Exceptional understanding of risk, regulatory, fraud and financial crime considerations within Business Banking journeys.
- Proven ability to influence and collaborate across matrix organisations, bringing together diverse stakeholders to deliver change.
- Excellent communication skills, able to simplify complex ideas and clearly articulate priorities, trade‑offs and outcomes.
- Exceptional problem‑solving skills, with the ability to lead through ambiguity and focus teams on delivering practical, high‑impact solutions.
- A customer‑centric mindset with a passion for improving experiences and challenging the status quo.
Benefits
- Access to private medical insurance.
- A highly competitive pension.
- Access to an annual performance‑related bonus.
- Training and development opportunities.
- Additional benefits through a salary sacrifice scheme.
- Life assurance for peace of mind.
- Wellhub – a range of free and paid health and wellness options.
- Up to 2 days of paid volunteering a year.
Legal Information
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
Job Info
Job Identification: 3369
Apply Before: 07/07/2026, 10:55 PM
Locations: 177 Bothwell Street, Glasgow, G2 7ER
83 George Street, Edinburgh, EH2 3ES
1st Floor Kings Park Rd, Northampton, Northamptonshire, NN3 6NW
1 Threadneedle Street, London, Greater London, EC2R 8AY
Senior Product Journey Owner - Business Banking in Glasgow employer: Description This
Virgin Money is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of major UK cities like Glasgow, Edinburgh, and London. With a strong focus on employee growth through training and development opportunities, alongside competitive benefits such as private medical insurance and performance-related bonuses, we empower our team to lead impactful digital transformations in Business Banking while prioritising customer experience and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Journey Owner - Business Banking in Glasgow
✨Join Product Management Meetups
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We think you need these skills to ace Senior Product Journey Owner - Business Banking in Glasgow
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Journey Owner - Business Banking, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Journey Owner - Business Banking position at Description This. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Description This
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
