Senior Business Analyst - Business Banking & Payments in Glasgow

Senior Business Analyst - Business Banking & Payments

• Glasgow, United Kingdom
• Edinburgh, United Kingdom
• Newcastle Upon Tyne, United Kingdom
• London, United Kingdom

As a Senior Business Analyst within Business & Corporate Banking Payments, you'll play a key role in shaping and delivering payment solutions that support our customers, colleagues and strategic goals. Working across complex payment initiatives, you'll analyse customer journeys, define business requirements and help design future operating models that improve services and drive positive outcomes. You'll collaborate with stakeholders across business, technology and operations to deliver change across domestic and international payment services, including Faster Payments, BACS, CHAPS, SWIFT and SEPA.

This is an exciting opportunity for an experienced payments specialist to influence large-scale transformation, solve complex business challenges and help shape the future of business banking payments.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Glasgow, Edinburgh or Gosforth office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events.If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What you’ll be doing

As a Senior Business Analyst, you'll lead the analysis and design of complex payment solutions across Business and Corporate Banking. You'll work closely with stakeholders to understand business needs, map customer journeys and define clear, traceable requirements that support strategic objectives and regulatory obligations.

You'll identify opportunities to improve processes, operating models and payment capabilities while balancing customer experience, risk, resilience and cost considerations. Working across business and technology teams, you'll help shape and deliver payment change initiatives from initial concept through to implementation and successful adoption.

About you

As a minimum requirement, you’ll have:

• Significant experience as a Business Analyst, Senior Business Analyst or Solution Analyst within Business Banking, Corporate Banking Payments, Cash Management or Treasury Services in a regulated financial services environment
• Knowledge of Business Banking and/or Corporate Banking payment products, services and end-to-end customer journeys
• Practical knowledge of UK and international payment schemes, including Faster Payments, BACS, CHAPS, SWIFT and SEPA
• Experience delivering complex payment change, transformation or modernisation initiatives involving business, operational and technology stakeholders
• Proven ability to translate complex business and payment requirements into clear requirements, process models, target states and solution recommendations
• Analytical, problem-solving, stakeholder management, communication and influencing skills, with the ability to work effectively across multidisciplinary teams
• Experience managing requirements through the delivery lifecycle, including elicitation, validation, prioritisation, traceability and change control

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 5102
• Apply Before 09/11/2026, 10:55 PM
• Locations 177 Bothwell Street, Glasgow, G2 7ER, GB 83 George Street, Edinburgh, EH2 3ES, GB 100 Museum Street, London, Greater London, WC1A 1PB, GB Jubilee House, Newcastle, NE3 4PL, GB