Project & Change Delivery Manager in Glasgow

As Project & Change Delivery Manager within Business Operations, you’ll play a pivotal role in shaping and delivering effective, safe and customer‑focused change across Business Banking. Reporting to the Head of Business Operations, this role sits at the heart of how strategic and tactical change is assessed, governed and embedded within an operation of circa 400 colleagues.

Leading change from the front, you’ll oversee the design and execution of robust change management and governance frameworks, ensuring that change is delivered smoothly, compliantly and in line with Nationwide’s change principles. You’ll work across complex, multi‑journey environments including Start & Set Up, Everyday Banking, and Borrow & Grow, partnering closely with senior leaders, transformation teams and business control functions. You’ll also represent Business Operations at a variety of project and programme forums.

This role requires strong time management, influence and the ability to navigate competing stakeholder priorities. You’ll balance pace with control, driving service improvement, mitigating risk and continuously enhancing customer and colleague experience as the business evolves. Hybrid working is supported wherever possible. You are expected to spend at least two days per week, or if part‑time 40% of your working time, at our Glasgow office. This arrangement will apply from 1 April 2027 and may involve regular collaboration events. You will receive further details from your hiring manager upon selection.

• You’ll lead a team of Change Analysts to ensure all changes within Business Operations are aligned with the Nationwide change principles.
• Day‑to‑day activities include partnering with Operations Managers and stakeholders to prioritise and plan change, balancing strategic objectives with operational readiness and customer impact.
• You’ll be accountable for leading projects and representing Business Operations across a variety of projects, ensuring appropriate governance and stakeholder engagement.
• Additionally, you’ll champion the use of insight, data and modern tooling to improve how change is delivered and embedded across the operation.

• Proven experience delivering and embedding change within a large, complex operational environment, ideally within financial services.
• Demonstrable expertise in change leadership, governance and impact assessment across multiple concurrent initiatives.
• Experience managing a variety of different projects.
• Highly effective stakeholder management skills, with experience influencing senior leaders.
• Exceptional understanding of risk, control and regulatory considerations within change delivery.
• Experience supporting large‑scale transformation or integration programmes.
• Ability to use data, insight and modern tooling to drive informed decision‑making and continuous improvement.
• Ability to work cross‑functionally to achieve shared objectives.
• Experience in tools such as Pega, iCAM, workflow tools, BLP, Dynamics, MEO, IBA, Amazon Connect, Intelligent Knowledge and various other systems and tools across Business Banking and the wider enterprise.

• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance‑related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.