At a Glance
- Tasks: Lead customer journeys in business banking, ensuring seamless experiences across all channels.
- Company: Join a forward-thinking financial services company focused on innovation and customer satisfaction.
- Benefits: Enjoy private medical insurance, competitive pension, performance bonuses, and wellness options.
- Other info: Opportunities for career growth and up to 2 days of paid volunteering annually.
- Why this job: Shape the future of banking for businesses while collaborating with diverse teams.
- Qualifications: Experience in digital banking, Agile delivery, and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Product Journey Owner – Business Banking leads end-to-end customer journeys across digital, branch and assisted channels, ensuring experiences are simple, effective, compliant and aligned to business strategy. Supporting the Senior Product Journey Owner, the role provides clear direction to cross-functional teams balancing customer needs with commercial, operational and regulatory priorities.
What you’ll be doing:
- A typical day in this role is fast‑paced, collaborative and relentlessly focused on improving and evolving the full range of journeys our customers (and colleagues!) engage in.
- You’ll lead collaboration across a range of stakeholders and disciplines to understand customer journey experiences across all channels, through journey reporting KPIs you’ve helped to create, to achieve Key Results, identifying and resolving issues, shaping priorities, ensuring regulatory and policy adherence and keeping delivery on track.
- You’ll consume and synthesise a wide variety of sources, including customer insight and research, performance data, product and proposition development, evolving regulation, as well as market and competitor insights to shape thinking and support balanced decision making.
- You’ll blend day‑to‑day practical problem‑solving and delivery with opportunities to think longer‑term, envisaging future experiences as technology continues to shape human behaviour and interactions, brought to life through Service design disciplines, building and prioritising backlogs and translating needs and experiences into tangible requirements for delivery teams to execute.
- A digitally‑led, innovative thinker with multi‑channel servicing experience and a customer‑centric approach, you’ll connect, align and lead people and teams to deliver the best everyday banking experiences for Businesses in the UK.
About you:
- Extensive experience of meeting the everyday banking needs of business owners and users through a digital first approach, working hand‑in‑hand with technical and non‑technical delivery partners.
- Experience of delivering change across matrix structures within financial services, including business readiness, as well as operating effectively within an Agile delivery model.
- Proven application of continuous improvement methodologies (e.g. Lean / Six‑Sigma) and Business analysis, interpreting complex data and insight from a variety of sources and communicating effectively at a senior level.
- A confident and effective communicator at all levels, challenging ideas and influencing decisions across other teams.
- Understanding of Business customer needs, including how businesses of all sizes manage their day‑to‑day finances and operate their businesses.
Benefits:
- Access to private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance‑related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
Product Journey Owner - Business Banking in Glasgow employer: Description This
As a Product Journey Owner in Business Banking, you will thrive in a dynamic and collaborative environment that prioritises innovation and customer-centric solutions. Our Glasgow, Edinburgh, and London locations offer a vibrant work culture with extensive training and development opportunities, ensuring your career progresses alongside our commitment to delivering exceptional banking experiences. With benefits like private medical insurance, a competitive pension, and paid volunteering days, we are dedicated to supporting your well-being and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Product Journey Owner - Business Banking in Glasgow
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Description This. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Product Journey Owner - Business Banking in Glasgow
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Description This.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Description This's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Description This
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Description This.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Description This will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Description This employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
