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- Tasks: Support the Business Banking Operations Team in ensuring smooth daily operations and effective communication.
- Company: Join a dynamic team within a leading banking institution in Glasgow and Edinburgh.
- Benefits: Enjoy private medical insurance, competitive pension, performance bonuses, and wellness options.
- Other info: Opportunity for career growth with training and up to 2 days of paid volunteering.
- Why this job: Make a real impact by fostering a positive culture and supporting operational excellence.
- Qualifications: Experience in managing operational teams and excellent communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
This is an exciting opportunity to join the Business Banking Operations Team. It offers the chance to work closely with the Operational Team, Quality & Governance, and Operational Excellence Teams alongside the broader Business Banking community. Supporting the Head of Business Operations and Senior Managers of Operational Teams, you will play a critical role in ensuring business operations run effectively in a fast‑paced, complex environment where strong organisational skills, sound judgement, and excellent communication are essential.
What you’ll be doing:
- Provide operational support to ensure the smooth functioning of the Business Operations Leadership Team’s day‑to‑day activities.
- Create, manage, and coordinate all communications, colleague engagement events, and forums.
- Conduct recruitment coordination and management.
- Rigorously control FTE, manage third‑party providers, oversee the recognition scheme.
- Coordinate papers for various forums and submissions, and facilitate meetings, agendas and action ownership for Business Banking Operations leadership meetings.
- Drive the Business Banking Operations People & Culture priorities.
- Track and report People, learning and survey data to foster a positive and inclusive culture across the team.
- Coordinate team meetings and events, team‑wide communications, and collaborate closely with Operational teams and the wider Business Banking community.
- Support Operational Managers during their absence or vacations to lead and manage teams as required.
About you:
- Led operational teams at an Operations Manager level.
- Excellent written and verbal communication skills, including experience preparing high‑level reporting and succinct briefing notes.
- Strong interpersonal and relationship‑building skills, with confidence engaging senior leaders.
- The ability to operate effectively in ambiguity and prioritise in a fast‑paced environment.
- Sound judgement and discretion.
- The ability to deliver high‑quality outputs independently while managing multiple deliverables.
- Strong planning skills, with the ability to balance competing priorities and deliver consistently.
- Experience coordinating senior events, logistics, and leadership routines.
Selected benefits:
- Access to private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance‑related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
Customer First Behaviours:
- Feel what customers feel – Step into our customers’ shoes, using their feedback and insights to empathise and understand their needs so every decision starts and finishes with our customers in mind.
- Say it straight – Speak out and say what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions using language everyone can understand.
- Push for better – Challenge the status quo and take responsibility for continuous improvement and personal development.
- Get it done – Prioritise what will have the greatest impact, act decisively, and take accountability for delivering brilliant customer outcomes.
Operations & Support Manager in Glasgow employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Support Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Whether it's through mock interviews or casual chats with friends, being able to articulate your thoughts clearly is key. Remember, strong interpersonal skills are essential for roles like Operations & Support Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at StudySmarter!
We think you need these skills to ace Operations & Support Manager in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations & Support Manager role. Highlight your experience in operational management and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can express their thoughts effectively, so let your personality shine through.
Demonstrate Your Organisational Skills: This position requires strong organisational abilities, so give us examples of how you've managed multiple tasks or projects in the past. Whether it’s coordinating events or managing teams, show us how you keep everything running smoothly!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Description This
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations & Support Manager role. Familiarise yourself with the key responsibilities mentioned in the job description, such as managing communications and supporting senior managers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you prepared high-level reports or engaged with senior leaders. Practising these examples will help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
Given the fast-paced environment, it's essential to highlight your organisational abilities. Prepare to discuss how you've managed multiple deliverables or coordinated events in the past. Use specific examples to illustrate your planning skills and how you prioritised tasks to achieve successful outcomes.
✨Emphasise Your People Skills
This role involves fostering a positive culture and engaging with colleagues, so be ready to talk about your interpersonal skills. Share experiences where you've built relationships or led teams, especially in challenging situations. This will show that you can connect with others and support the team effectively.