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- Tasks: Lead a team to enhance customer experiences and drive performance improvements.
- Company: Join a dynamic team focused on operational excellence in Business Banking.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Work in a collaborative environment with a focus on continuous improvement.
- Why this job: Make a real impact by improving customer service and team performance.
- Qualifications: Experience in coaching, performance improvement, and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
As an Operations Manager – Operational Excellence, you’ll play a pivotal role in consistently delivering brilliant customer experiences across Business Banking. You’ll lead a team of Operational Excellence Coaches, embed "The Standard," and drive continuous performance improvement.
What you’ll be doing:
- Lead and coach a team of Operational Excellence Coaches, setting clear direction and supporting them to raise performance across Business Banking.
- Work closely with senior leaders and team managers to embed effective leadership rhythm and routines that drive clarity, accountability, and pace.
- Observe how teams operate, coach leaders and Relationship Managers, and use insights from performance, quality and customer experience to turn observation into meaningful improvement actions.
- Ensure "The Standard" is consistently understood, coached and applied so customers experience the same high level of service every time.
About you:
- Professional certification or qualification in coaching, training and/or learning and development.
- Proven experience leading a team focused on performance improvement, coaching or operational excellence.
- Demonstrable experience coaching leaders or managers to improve performance and capability.
- Strong understanding of how leadership rhythm and routines drive performance and customer outcomes.
- Experience working in a customer‑focused operational environment.
- Ability to use performance data, insight, or trend analysis to identify improvement opportunities and measure impact.
- Strong stakeholder management and influencing skills across teams and senior stakeholders.
Operations Manager - Operational Excellence in Glasgow employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Operational Excellence in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operational excellence. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your coaching skills during interviews. Share specific examples of how you’ve improved team performance or customer experiences in the past. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Manager - Operational Excellence in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Manager role. Highlight your coaching experience and any operational excellence achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational excellence and how you can contribute to delivering brilliant customer experiences.
Showcase Your Leadership Skills: We want to see how you've led teams in the past. Share specific examples of how you've coached others to improve performance and how you've driven change in previous roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Description This
✨Know Your Operations Inside Out
Make sure you understand the key principles of operational excellence and how they apply to customer experiences. Brush up on 'The Standard' and be ready to discuss how you would implement it in your role.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully led and coached teams in the past. Highlight specific instances where your coaching has led to measurable performance improvements, as this will resonate well with the interviewers.
✨Data-Driven Decision Making
Be ready to talk about how you've used performance data to identify improvement opportunities. Bring examples of how you've turned insights into actionable strategies that have positively impacted customer outcomes.
✨Engage with Stakeholders
Demonstrate your stakeholder management skills by discussing how you've influenced senior leaders and team managers in previous roles. Prepare to share strategies you've used to build strong relationships and drive accountability.