Nationwide is seeking an Operations Excellence Coach to elevate performance across our Business Banking Contact Centre. You’ll partner with leaders and frontline colleagues to identify capability gaps, deliver high-quality coaching and embed simple, consistent ways of working that improve customer outcomes.
This role sits in Operational Excellence and focuses on raising capability, improving performance and standardising practices.
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Operations Excellence Coach: Elevate Customer Outcomes in Glasgow employer: Description This
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Customer Representative in Paignton, you'll enjoy competitive benefits, including generous holiday allowances, ongoing training, and opportunities for community engagement through paid volunteering. Our commitment to fair banking and customer service ensures that you will make a meaningful impact in the lives of our customers while being part of a team that celebrates success and values your contributions.
