Deputy Branch Manager - Newton Mearns in Glasgow

We're searching for an individual who loves to cheer on their team and help them to perform, to grow and to reach their potential. We are looking for a Deputy Branch Manager for our branch in Newton Mearns, Glasgow. This role is a permanent position working full-time 35 hours per week, Monday – Saturday. If you’re a team player, looking for a new challenge, then this may well be the role for you!

We`re looking for someone who will work closely with the Branch Manager to deliver special moments for our customers. People love the personalised and tailored service they receive from us, and when they step into one of our branches, you’ll be responsible for making sure that their experience exceeds all expectations each and every time!

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Extras You’ll Get:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

What you’ll be doing:

You’ll need to be a team player with the ability to work closely with all your branch colleagues. Day-to-day, you’ll be supporting and working alongside your Cluster/Branch Manager to ensure the smooth running of the branch and helping to achieve the best outcomes for both our customers and your team. Acting as a role model, most of your time will be spent on the shop floor, where you will inspire and motivate your team to provide an excellent service. Throughout all this, you’ll be investing time in coaching and developing your team to a high standard. This role will require working with a high level of autonomy and you’ll be juggling several different priorities at any one time.

About you:

• Strong team management and leadership capabilities that will shine through and motivate the team around you
• Proven success in a retail branch environment with the ability to work and deliver results in line with expectations
• A clear and methodical approach, dealing well with complex issues
• A sound knowledge of bank policies and procedures, and a good understanding of our range of products/services
• A genuine passion for providing exceptional customer service

Customer First Behaviours:

• Feel what customers feel: We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight: We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better: We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done: We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes