Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide compassionate support to customers with complex needs through calls and back-office tasks.
- Company: Join Nationwide, a leading financial services provider with a focus on customer care.
- Benefits: Enjoy competitive pay, recognition, and a range of benefits from day one.
- Other info: Hybrid working model with opportunities for career growth and connection.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Empathy, collaboration, and a passion for helping others are key.
The predicted salary is between 30000 - 40000 £ per year.
Working hours for this role are 35 hours per week Monday to Friday, 9am to 5pm.
This is a 12‑month Fixed Term Contract.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you will be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be monthly in Glasgow, Gosforth or Leeds. If your application is successful, your hiring manager will provide further details on how this works.
Virgin Money is now part of Nationwide. Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
We’re excited to offer a rewarding opportunity to join our Customer Support Operations team, which covers Bereavement Services and Power Of Attorney—a group dedicated to helping customers with complex needs, such as serious mental health challenges or multiple vulnerabilities, who may struggle to manage their everyday banking. In this role, you’ll provide compassionate, tailored support through both telephony and back‑office channels.
You’ll work closely with internal teams across our stores and contact centres, as well as external partners including third‑party charities, to ensure our customers receive the care and assistance they need. If you’re empathetic, collaborative, and passionate about making a difference, we’d love to hear from you.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Customer Support Associate in Glasgow employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at Nationwide or Virgin Money on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tough situations with empathy and care—this role is all about making a difference for customers in need!
✨Tip Number 3
Show off your soft skills! During interviews, highlight your ability to collaborate and communicate effectively. Remember, this role involves working closely with various teams and external partners, so let your teamwork shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Nationwide.
We think you need these skills to ace Customer Support Associate in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Associate role. Highlight your experience in providing compassionate support and working with vulnerable customers, as this is key to what we do at StudySmarter.
Show Your Empathy: In your written application, let your personality shine through! We want to see how you connect with others, so share examples of how you've helped people in challenging situations. This will show us you're a great fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Description This
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Associate. Familiarise yourself with the specific needs of customers facing complex challenges, as this will help you demonstrate your empathy and problem-solving skills during the conversation.
✨Showcase Your Empathy
In this role, compassion is key. Prepare examples from your past experiences where you've successfully supported someone in need. This could be in a professional setting or even in personal situations. Highlighting your ability to connect with others will resonate well with the interviewers.
✨Research the Company
Take some time to learn about Nationwide and its recent acquisition of Virgin Money. Understanding the company's values and how they integrate their services will show your genuine interest and help you align your answers with their mission during the interview.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, hybrid working arrangements, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you.