At a Glance
- Tasks: Support customers with banking products via face-to-face, phone, or video calls.
- Company: Join a leading financial services provider in East Kilbride.
- Benefits: Enjoy private medical insurance, competitive pension, and annual bonuses.
- Other info: Opportunities for training, development, and up to 2 days of paid volunteering.
- Why this job: Make a real difference by helping customers navigate their banking needs.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
- Customer Relationships Manager (CRM)
- Glasgow, United Kingdom
This is a permanent, full‑time role (35 hours per week, Monday to Saturday) based at our East Kilbride branch.
Responsibilities
- Support customers face‑to‑face, by phone or video call across a range of banking products and services.
- Understand and identify customer needs, explain relevant products, and provide suitable options in a clear, conversational manner.
- Handle a wide range of enquiries, including complex topics, and refer customers to specialist advisers when necessary.
- Act as a subject‑matter expert within the branch, providing coaching and support to colleagues on quality customer conversations.
- Assist vulnerable customers and use specialist knowledge to ensure they receive appropriate support.
- Develop skills and confidence across the non‑advised product range within a fast‑paced and challenging environment.
Qualifications
- Relevant experience in customer‑focused, principle‑based sales and service roles.
- Strong customer service skills across face‑to‑face, telephony, and digital channels.
- Experience in Financial Services or a retail customer‑facing role.
- Excellent verbal and written communication skills, able to explain decisions confidently and clearly over the phone and in writing.
- Computer literacy and comfort with digital tools, such as mobile devices, online calculators, and Office/database applications.
- Good organisation, time‑management, and attention to detail.
- Empathy and the ability to build good relationships with customers and internal and external stakeholders.
Benefits
- Private medical insurance
- Competitive pension scheme
- Annual performance‑related bonus
- Training and development opportunities
- Salary sacrifice scheme providing additional benefits
- Life assurance for you and your loved ones
- Wellhub – free and paid health and wellness options
- Up to 2 days of paid volunteering each year
- Job Info
- Job Identification: 4268
- Location: Unit 51 Princes Mall, Glasgow, G74 1LB, GB
- #J-18808-Ljbffr
Customer Relationships Manager - East Kilbride in Glasgow employer: Description This
As a Customer Banking Advisor at our Cleckheaton branch, you will be part of a dynamic team that prioritises exceptional customer service and innovative banking solutions. We offer competitive benefits, including annual bonuses and comprehensive training programmes, fostering an environment where employees can thrive and grow in their careers. Join us to experience a supportive work culture that values adaptability and personal development.
We think you need these skills to ace Customer Relationships Manager - East Kilbride in Glasgow
Communication Skills
Professionalism
Time Management
Full UK Driving Licence
Adaptability
Problem-Solving Skills
Property Maintenance
