At a Glance
- Tasks: Welcome customers, resolve queries, and promote digital banking services.
- Company: Join Virgin Money, the UK's top high-street bank for customer service.
- Benefits: Private medical insurance, competitive pension, performance bonuses, and wellness options.
- Other info: Enjoy a supportive team environment with opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer‑facing role, you’re the first point of contact, delivering exceptional service and support with everyday banking needs. You will be building relationships, solving problems, and making a real difference to our customers’ lives.
Proudly recognised as the UK's best high‑street banking provider for customer service, we make a meaningful difference to the lives of customers, communities, and broader society. As a branch or contact centre colleague, you’ll be part of a team that is leading the way in delivering the levels of service that matter most to our customers.
We are looking for a Customer Consultant for our Virgin Money branch in Baillieston, Glasgow. This role is a permanent position, working full‑time, 35 hours per week, Monday to Saturday. If this role is advertised as part‑time, the salary will be pro rata.
Your principal role will be welcoming our valued customers to the branch and helping them to use our digital services, as well as educating them to understand the benefits that these services bring. Additionally, you’ll be resolving any queries customers may have with their banking and having conversations to understand the needs of customers. This will allow you to propose the best solutions for each individual from our broad range of products and services.
Furthermore, you’ll be working with colleagues across our branches and Digital Experience Centre to ensure our customers always have the right person to speak to if and when they need expert advice.
About you
- Experience in working in a customer service environment, and a desire to deliver simply brilliant experiences for our customers.
- Natural curiosity to help you offer the best solutions for our customers.
- Great communication skills with a natural ability to engage and build rapport with customers and colleagues.
- A flexible and positive approach to meet customer needs and business demands.
- Drive and enthusiasm to achieve team goals with pace.
- A keen interest in all things digital, with a desire to keep up to date with new technologies.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
Benefits
- Access to private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance‑related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
Customer Consultant - Baillieston in Glasgow employer: Description This
At Virgin Money, we pride ourselves on being an exceptional employer, offering our Customer Consultants in Baillieston a supportive and dynamic work environment where customer service excellence is at the forefront. With access to comprehensive training and development opportunities, competitive benefits including private medical insurance and a strong pension plan, and a culture that values employee well-being and community engagement, we empower our team to make a meaningful difference in customers' lives every day. Join us and be part of a company that truly cares about its people and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Baillieston in Glasgow
✨Tip Number 1
Get to know the company! Research Virgin Money and understand their values, especially their customer-first approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Customer Consultant, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to build your confidence and ensure you can handle queries smoothly.
✨Tip Number 3
Show your passion for digital services! Brush up on the latest banking technologies and be ready to discuss how you can help customers navigate these tools. This will demonstrate your enthusiasm and readiness to support their needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Virgin Money. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Consultant - Baillieston in Glasgow
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through! We want to see how much you care about making a difference in customers' lives. Share any experiences that highlight your commitment to exceptional service.
Be Authentic:Don't be afraid to be yourself in your application. We value honesty and directness, so use language that feels natural to you. This will help us get a sense of who you are and how you might fit into our team.
Highlight Your Skills:Make sure to showcase your communication skills and any experience you've had in customer-facing roles. We’re looking for someone who can engage with customers and build rapport, so give us examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Virgin Money!
How to prepare for a job interview at Description This
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've delivered exceptional service in the past. Think about situations where you’ve gone above and beyond for a customer, as this role is all about making a meaningful difference.
✨Show Your Digital Savvy
Since the role involves helping customers with digital services, be prepared to discuss your experience with technology. Familiarise yourself with the latest banking apps and digital tools, and think of ways you can help customers understand their benefits.
✨Practice Empathy and Communication
This job requires great communication skills and the ability to empathise with customers. During the interview, demonstrate your ability to connect with people by sharing stories that highlight your natural curiosity and rapport-building skills.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle specific customer queries or complaints. Show that you can think on your feet and propose effective solutions tailored to individual needs.
