Business Operations Onboarding Support Officer
Glasgow, United Kingdom
As a business operations onboarding support officer you will be responsible for supporting a range of activities that enable our customers to either apply for or progress for business current account and savings products, delivering simply brilliant experience at every point of the journey for our customers and ensuring whenever customers need support we provide this as quickly as possible.
This role is within the Business Banking Operations Onboarding team which is responsible for managing customer applications by ensuring all required documentation and due diligence is completed whilst also delivering a simply brilliant experience to ensure our customers have the best possible onboarding experience
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
Uncompromisingly Customer, whatever our role
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What you’ll be doing
Opening business current and savings accounts for customers as part of our customer journeys.
Managing inboxes to support customers through both telephone and email and ensuring information returned is passed to the associate managing the application to open the account as soon as possible.
Reviewing returned customer paperwork to ensure this is correct, to enable the application to begin being worked by an associate.
Following a designated contact strategy to keep customers informed and provide a simply brilliant experience at every stage of the customer journey.
About you
Telephony or face to face experience of supporting customers
Experience undertaking due diligence for customers including Know Your Customer and Know Your Business checks
Experience of managing multiple workstreams at one time
Experience and ownership of end-to-end customer journeys
Knowledge of our business banking processes and products
Experience with the Siebel system
Understanding of current account switch process
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Info
- Job Identification 5543
- Apply Before 10/13/2026, 10:55 PM
- Locations 177 Bothwell Street, Glasgow, G2 7ER, GB Belfast City Hall, Belfast, Antrim, BT1 5AG, GB 136-138 New Street, Birmingham, B2 4QJ, GB 47/49 Queen Street, Cardiff, CF10 2AS, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 1 Gorse Stacks, Chester, CH1 3EQ, GB 83 George Street, Edinburgh, EH2 3ES, GB 94 Briggate, Leeds, LS1 6NP, GB 2 Spring Gardens, Manchester, M2 1EE, GB Jubilee House, Newcastle, NE3 4PL, GB 32 St Stephens Street, Norwich, Norfolk, NR1 3SH, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB 28 King Street, Maidstone, ME14 1DA, GB 66 Fargate, Sheffield, S1 2HE, GB Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 6 -10 Northgate, Wakefield , WF1 1TA, GB 7/11 Montague Street, Worthing, BN11 3AX, GB
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Business Operations Onboarding Support Officer in Glasgow employer: Description This
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Customer Representative in Paignton, you'll enjoy competitive benefits, including generous holiday allowances, ongoing training, and opportunities for community engagement through paid volunteering. Our commitment to fair banking and customer service ensures that you will make a meaningful impact in the lives of our customers while being part of a team that celebrates success and values your contributions.
